Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Cornerstone OnDemand
Milwaukee, WI, United States
**Customer Excellence Manager North America** The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that
Job Source: Cornerstone OnDemandKion Group AG
Milwaukee, WI, United States
As a Customer Success Professional at Dematic, you will be responsible for developing and maintaining strong relationships with our valued customers. Your primary focus will be on ensuring customer satisfaction and long-term success by understanding their unique needs and aligning our products or services to meet those requirements. By maximizing c
Job Source: Kion Group AGINSPYR Solutions
Mequon, WI, United States
Title: Client Success Manager - IT Location: Mequon, WI Duration : Direct Hire Compensation: $100-120K Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Currently, we are seeking an experienced Managed Services Client Success Manager (CSM) to join our team. The CSM will serve as a trusted advisor to a unique set of cl
Job Source: INSPYR SolutionsPenn Foster
Milwaukee, WI, United States
Company Description Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice. We connect litigators with top industry experts, innovative litig
Job Source: Penn FosterZywave
Milwaukee, WI, United States
Brief Description Description: As a Customer Success Manager at Zywave, you are responsible for creating and maintaining successful partnerships with a portfolio of customers and ensuring they realize maximum value from our platforms and services. In this role you will provide strategic support to help insurance firms build and grow their busines
Job Source: ZywaveRegal Rexnord
Milwaukee, WI, United States
Position Summary: Customer Success Manager will be responsible for working with Perceptiv end user customers to drive engagement, utilization, and retention. This individual will be responsible for fostering and developing relationships with customers to ensure a fast time to value from implementation through the life of the products and services p
Job Source: Regal RexnordCrisis Prevention Institute
Milwaukee, WI, United States
Our Story: Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we’ve helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, co
Job Source: Crisis Prevention InstituteThe Expert Institute
Milwaukee, WI, United States
At Expert Institute, we’re building the smarter future of legal technology. Through our cloud-based expert service platform, Expert iQ, we empower attorneys with the expertise they need to win. We’re proud to call some of the nation’s most prominent law firms as clients. Together with our network of over 3 million subject-matter experts, we’ve had
Job Source: The Expert InstituteMilwaukee
**Customer Excellence Manager – North America**
The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that clients can use the Cornerstone solution to achieve business outcomes.
The Customer Excellence Manager will partner directly with clients and Account Management in achieving client satisfaction to drive retention and growth within Cornerstone’s customer base. This critical role is a one-stop trusted resource supporting customers with a blend of business process knowledge, talent management expertise and deep functional and technical knowledge of Cornerstone. They will also serve as a customer advocate cross functionally within the organization.
The Customer Excellence Managers are part of a shared services team focused on optimization and driving resolutions to client business needs that are impacting client CSAT post go live. They leverage a strong understanding of key customer outcomes, strong product knowledge and a highly customer centric approach. They engage directly with clients to deliver optimization workshops and coaching. They also partner with Account Management to mitigate and address client satisfaction issues in a SWAT approach.
This position will report to the Customer Excellence team within Customer Success.
**In this role you will:**
+ Be a key part of a critical team focused on optimization, customer satisfaction and retention
+ Be a trusted partner for post-go live customers on process and product functionality
+ Understand customer business drivers and critical use cases and be able to align them to product functionality to drive key customer outcomes
+ Recommend best practice use case of Cornerstone based on understanding of customer’s business, use cases and success criteria for getting value
+ Partner with customers to understand their current and future business goals and provide recommendations on how to achieve those goals through Cornerstone
+ Navigate and mitigate post-go-live challenges blocking client from realizing value
+ Serve as an advocate for the customer cross-functionally across the organization
+ Work directly with clients to deliver optimization workshops and coaching
+ Help navigate complex software and technical questions for the customer and engage appropriate resources to resolve
+ Collaborate and work cross-functionally, engaging the appropriate resources as necessary
+ Empower customers to leverage best practices to increase adoption and utilization
+ Provide industry insights, guidance and recommendations to drive customer strategic outcomes
+ Understand and articulate key industry and product best practices
+ Provide just in time enablement, and how-to ‘quick wins’ to mitigate customer challenges
+ Support customers in understanding the resources, training, support, and services available to help make them successful
+ Deliver Office Hours sessions
+ Other duties or special projects as assigned
+ Pass initial certification exams and maintain expert level knowledge of Cornerstone product offerings and configuration options by staying current with releases
+ ... and being the rockstar you are, you will be willing to take on additional responsibilities as needed
**You’ve got what it takes if you...**
+ Have a B.A./B.S. or equivalent professional experience in Human Resources, Organizational Development or Finance
+ Have a minimum of three years of experience using the Cornerstone application with a demonstrated high level of skill
+ Are highly detail-oriented and able to manage multiple projects simultaneously
+ Are organized and methodical with excellent follow-up to meet customer expectations and deadlines
+ Have excellent communication, presentation, consulting and analytical skills
+ Have passion for customer success
+ Enjoy working in a fast-paced, dynamic organization
+ Are able to adapt changes in roles and responsibilities
+ Are able to travel up to 15-30%
**Extra dose of awesome if you have..** .
+ SPHR, SHRM-CP, SHRM-SCP, CCP, CPLP designation
+ MBA
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected]
Email Alert for Customer Success Manager_ jobs in Milwaukee
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.