Customer Success Manager

Milwaukee, WI, United States

Position Summary:

Customer Success Manager will be responsible for working with Perceptiv end user customers to drive engagement, utilization, and retention. This individual will be responsible for fostering and developing relationships with customers to ensure a fast time to value from implementation through the life of the products and services provided by Perceptiv. This individual will play a key role in advocating for the customer with internal teams, developing processes, identifying product development opportunities, and growing the Perceptiv business.

Responsibilities

Establish and nourish relationships with end-user decision makers to drive engagement and utilization with Perceptiv solutions for their machine health strategy across facilities and enterprises through regular and frequent customer interactions.

Understand condition monitoring and predictive maintenance strategies and how to help customers implement and utilize the full suite of Perceptiv products to improve operations and reach their goals.

Establish key metrics to monitor and improve customer engagement and utilization of Perceptiv solutions.

Train and onboard end-users on use of Perceptiv monitoring dashboards and ensure efficient onboarding processes for new customers with 100% satisfaction.

Act as an advocate for end user customers by providing key Voice of Customer and leading resolution of customer issues.

Own and drive retention of Perceptiv accounts through contract renewal presentation and closure

Partner with sales on expansion opportunities for Perceptiv solutions and funnel leads to core Regal Rexnord business segments

Collaborate with engineering and product management to Identify new product application opportunities at existing customer sites and work with Sales and Product Management

Qualifications

4 year or Associates Degree

Minimum of 2 years of relevant experience in Account Management/Sales, Customer Success Management, Project Management, or preferably in a manufacturing or technical industry.

Proficient in Microsoft Office products.

Working knowledge of preventative maintenance and conditioning monitor systems and solutions

Understanding of, and experience working in, CRM systems, preferably Salesforce

Track record of establishing relationships and empathizing with customers while strongly advocating internally for what customers need

Strong interpersonal and communication skills, both written and verbally.

Demonstrates a proactive approach to communication and problem solving.

Collaborative and flexible team player able to influence cross functional groups to reach common goals.

Willing to handle a variety of tasks both big and small.

Proficient in data analysis

Travel:

Travel required up to 25% of time

Benefits

Medical, Dental, Vision and Prescription Drug Coverage

Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

Paid Time Off and Holidays

401k Retirement Plan with Matching Employer Contributions

Life and Accidental Death & Dismemberment (AD&D) Insurance

Paid Leaves

Tuition Assistance

About Regal Rexnord

Regal Rexnord

is

a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world

who

h

elp create a better tomorrow by providing sustainable solutions that power,

t

ransmitand control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications.

The Company's automation offering,

c

omprise

d

of controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.

The Company's end markets

benefit

from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data

center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is

comprised

of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing,

sales

and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email

[email protected] . If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail

[email protected] .

Equal Employment Opportunity Posters

Notification to Agencies

: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.

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