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Chipply
Milwaukee, WI, United States
Our team is growing, and we're looking to add a Customer Success Manager to our client-facing team! Reporting to our SVP of Sales, the Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty with a portfolio of existing accounts. In this role, you can expect to work closely with key stakehold
Job Source: ChipplyChipply
Milwaukee, WI, United States
Our team is growing, and we're looking to add a Customer Success Manager to our client-facing team! Reporting to our SVP of Sales, the Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty with a portfolio of existing accounts. In this role, you can expect to work closely with key stakehold
Job Source: ChipplyZywave
Milwaukee, WI, United States
Brief Description Description: As a Customer Success Manager at Zywave, you are responsible for creating and maintaining successful partnerships with a portfolio of customers and ensuring they realize maximum value from our platforms and services. In this role you will provide strategic support to help insurance firms build and grow their busines
Job Source: ZywaveRegal Rexnord Corp
Milwaukee, WI, United States
Position Summary: Customer Success Manager will be responsible for working with Perceptiv end user customers to drive engagement, utilization, and retention. This individual will be responsible for fostering and developing relationships with customers to ensure a fast time to value from implementation through the life of the products and services
Job Source: Regal Rexnord CorpCornerstone OnDemand
Milwaukee, WI, United States
**Customer Excellence Manager North America** The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that
Job Source: Cornerstone OnDemandDirect Supply
Milwaukee, WI, United States
Position Summary: Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Customer Success Manager position, you'll be responsible for the health and success of DSSI’s customer accounts. Focused
Job Source: Direct SupplyINSPYR Solutions
Mequon, WI, United States
Title: Client Success Manager - IT Location: Mequon, WI Duration : Direct Hire Compensation: $100-120K Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Currently, we are seeking an experienced Managed Services Client Success Manager (CSM) to join our team. The CSM will serve as a trusted advisor to a unique set of cl
Job Source: INSPYR SolutionsCornerstone OnDemand
Milwaukee, WI, United States
**Customer Excellence Manager North America** The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that
Job Source: Cornerstone OnDemandMilwaukee, WI, United States
Company Description
Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice.
We connect litigators with top industry experts, innovative litigation research, physician consultations, and comprehensive due diligence — all delivered through our SaaS platform, Expert iQ. Leveraging proprietary data and analytics, we give plaintiff firms a winning edge.
Our Customer Success organization is a dynamic, tight-knit team building client relationships and leading retention. As a member of the Customer Success team, you’re both a face of Expert Institute and a strategic partner to our clients. Our Customer Success team members understand the pulse of the legal industry and can communicate how our expert services will transform a firm’s caseload.
Customer success operations move quickly, but so does your potential for promotion. Our leaders value development and training—every team member has a track towards success. Plus, top performers are invited to an all-expense paid annual Leaders Club trip to a sunny destination (public health permitting). If you’re ready to meet ambitious goals and drive growth in one of the most explosive tech verticals, we want to hear from you.
Job Description
Manage and grow a book of high value subscription accounts
Build strong relationships and rapport with our existing attorney clients through phone calls, emails and onsite visits, serving as their primary point of contact
Oversee client communications, track account health and work closely with Sales to prepare accounts for renewal
Present proposals and discuss pricing with renewing accounts
Strategically increase usage of our service within each firm and maximize retention rates
Work closely with our Medical and Research teams to deliver exceptional client experience
Bring passion, high energy, and a strategic mindset to help us provide superior service
Stay up to date on the latest and most relevant legal industry news and updates
Support other members of the CS and Sales team with tasks and projects as needed
Qualifications
2-6+ years of relevant sales, client relationship, or client engagement experience
Experience at a SaaS company preferred
Salesforce experience preferred but not required
Strong presentation and communication skills
Knowledge of legal industry is a plus but not required
Ability to work autonomously and in a team setting in a fast paced startup environment
A positive and professional disposition
Continuous interest in learning and growth
Some travel required
Additional Information
All your information will be kept confidential according to EEO guidelines.
BENEFITS & MORE:
Expert Institute provides generous benefits to all employees, as well as competitive salaries and bonus compensation. Our benefits include medical, dental, and vision insurance, commuter benefits, 401(k) with employer match, generous parental leave, as well as free snacks and after-hours activities.
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Email Alert for Customer Success Manager jobs in Milwaukee, WI, United States
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