Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Chipply
Milwaukee, WI, United States
Our team is growing, and we're looking to add a Customer Success Manager to our client-facing team! Reporting to our SVP of Sales, the Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty with a portfolio of existing accounts. In this role, you can expect to work closely with key stakehold
Job Source: ChipplyChipply
Milwaukee, WI, United States
Our team is growing, and we're looking to add a Customer Success Manager to our client-facing team! Reporting to our SVP of Sales, the Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty with a portfolio of existing accounts. In this role, you can expect to work closely with key stakehold
Job Source: ChipplyRegal Rexnord Corp
Milwaukee, WI, United States
Position Summary: Customer Success Manager will be responsible for working with Perceptiv end user customers to drive engagement, utilization, and retention. This individual will be responsible for fostering and developing relationships with customers to ensure a fast time to value from implementation through the life of the products and services
Job Source: Regal Rexnord CorpPenn Foster Inc
Milwaukee, WI, United States
Company Description Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice. We connect litigators with top industry experts, innovative litig
Job Source: Penn Foster IncCornerstone OnDemand
Milwaukee, WI, United States
**Customer Excellence Manager North America** The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that
Job Source: Cornerstone OnDemandDirect Supply
Milwaukee, WI, United States
Position Summary: Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Customer Success Manager position, you'll be responsible for the health and success of DSSI’s customer accounts. Focused
Job Source: Direct SupplyINSPYR Solutions
Mequon, WI, United States
Title: Client Success Manager - IT Location: Mequon, WI Duration : Direct Hire Compensation: $100-120K Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Currently, we are seeking an experienced Managed Services Client Success Manager (CSM) to join our team. The CSM will serve as a trusted advisor to a unique set of cl
Job Source: INSPYR SolutionsCornerstone OnDemand
Milwaukee, WI, United States
**Customer Excellence Manager North America** The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that
Job Source: Cornerstone OnDemandMilwaukee, WI, United States
Brief Description
Description:
As a Customer Success Manager at Zywave, you are responsible for creating and maintaining successful partnerships with a portfolio of customers and ensuring they realize maximum value from our platforms and services. In this role you will provide strategic support to help insurance firms build and grow their businesses by utilizing Zywave’s cutting edge software. You must have a strong understanding of our customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customers’ strategic business goals. You will leverage your mastery of influence and change management work cross-functionally with our Sales, Support, Product, Marketing, and Professional Services teams to deliver value, drive adoption/engagement, and ensure a world-class customer experience.
Responsibilities:
Serve as a strategic, trusted advisor to customers by providing enablement, recommendations, and best practices on how to address their business goals, needs and pain points
Assess client requirements, solve problems, anticipate future needs
Partner closely with sales to manage account strategy and relationships to ensure customer growth and retention
Develop and implement tailored strategies to ensure our products are utilized in a way that meets your customer’s objectives and is effective within their organization
Develop, lead and deliver effective business reviews
Compose success plans with customers, outlining their objectives, metrics, timelines and effectively removing any barriers to achieving business value
Work hand in hand with other departments such as sales, PS and support to ensure a smooth customer experience
Serve as the voice of the customer and provide internal feedback
Monitor client’s usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn
Be responsible for the performance (retention, NPS) of your allocated customer book, through limiting customer risks/churn and proactively engaging to identify products/services
Identify opportunities for upsell and cross sell and work with the partner sales teams to close new business
Experience:
2+ years of strong performance in customer success management, account management or other customer-facing roles in B2B SaaS environment
Proven experience effectively managing a book of customers
Working knowledge of the commercial and group health insurance industry is a BIG bonus
Strong entrepreneurial mindset; you’re hands-on and autonomous. You find creative solutions to problems in a fast-moving, hyper growth environment
Team player: you enjoy working with workers. You have a proactive attitude and you like to make things move forward
Strong communication skills (written & verbal) both with customers and within an organization
Excellent project management skills and experience leveraging internal resources to execute against deadlines
Find yourself checking a lot of these boxes but doubting whether you should apply? At Zywave, we support a growth mindset for our team members through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.
Company Background
Why pick Zywave? Zywave is a cutting edge, web-based SaaS company that has revolutionized the insurance industry by helping independent agencies leverage technology solutions to grow their business in employee benefits and property and casualty markets. Zywave has been a highly profitable and growing business for over 20 years and is consistently voted a Top Workplace, also earning an award for Milwaukee’s Coolest Office.
#J-18808-Ljbffr
Email Alert for Customer Success Manager jobs in Milwaukee, WI, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.