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Capital Heating and Cooling
Menomonee Falls, WI, United States
**Customer Advocate J1** Menomonee Falls, WI Inside Sales Inside Sales Customer Advocate Capital Heating & Cooling is a leading employer in the Milwaukee area and looking to add a full-time experienced Customer Advocate to their team! Earning **BizTimes Future 50, Milwaukees Best Workplace awards** and **Milwaukee Business Journal's Fastest Growing
Job Source: Capital Heating and CoolingChipply
Milwaukee, WI, United States
Our team is growing, and we're looking to add a Customer Success Manager to our client-facing team! Reporting to our SVP of Sales, the Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty with a portfolio of existing accounts. In this role, you can expect to work closely with key stakehold
Job Source: ChipplyKion Group AG
Milwaukee, WI, United States
As a Customer Success Professional at Dematic, you will be responsible for developing and maintaining strong relationships with our valued customers. Your primary focus will be on ensuring customer satisfaction and long-term success by understanding their unique needs and aligning our products or services to meet those requirements. By maximizing c
Job Source: Kion Group AGEMS Management and Consultants Inc
Milwaukee, WI, United States
Who is EMS|MC EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. For over 25 years, our high-quality service, results and customer-centric
Job Source: EMS Management and Consultants IncZywave
Milwaukee, WI, United States
Brief Description Description: As a Customer Success Manager at Zywave, you are responsible for creating and maintaining successful partnerships with a portfolio of customers and ensuring they realize maximum value from our platforms and services. In this role you will provide strategic support to help insurance firms build and grow their busines
Job Source: ZywaveRegal Rexnord Corp
Milwaukee, WI, United States
Position Summary: Customer Success Manager will be responsible for working with Perceptiv end user customers to drive engagement, utilization, and retention. This individual will be responsible for fostering and developing relationships with customers to ensure a fast time to value from implementation through the life of the products and services
Job Source: Regal Rexnord CorpPenn Foster Inc
Milwaukee, WI, United States
Company Description Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice. We connect litigators with top industry experts, innovative litig
Job Source: Penn Foster IncCornerstone OnDemand
Milwaukee, WI, United States
**Customer Excellence Manager North America** The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that
Job Source: Cornerstone OnDemandMilwaukee, WI, United States
Our Story:
Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we’ve helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, corrections, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security SM of everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us, and informs our core beliefs.
As a member of the team, you can expect to:
Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.
The Role:
Customer Success Advocates (CSA) are responsible for building strong partnerships with the largest organizations that CPI partners with. CSAs manage the day-to-day oversight of the relationship with the customer and are responsible for strategic planning, maintenance, and expansion and growth of CPI’s revenue derived from those organizations that span nation-wide and have thousands of employees.
What You Get To Do Everyday:
Manage partnerships of approximately 8-12 large strategic client accounts.
Partner with sales representatives on the growth of managed of accounts.
Complete bi-annual strategic account planning for all assigned accounts, provide monthly reporting and health assessments, and conduct (at a minimum) annual business reviews.
Partner with customers to document end-to-end training processes.
Serve as a liaison with Learning Management System (LMS) teams (internal and customer facing).
Update the Client Relationship Management (CRM) system and other systems as needed with customer information.
Perform other position-related duties as needed.
You Need to Have:
Bachelor’s degree or equivalent work experience
One year or more of work experience in sales, account management, or a similar role
Experience being part of a large-scale or long-term project team
Experience working with Challenger selling
Experience using CRM software
Experience working with Microsoft Suite products (Word, Excel, PowerPoint)
Strong professional communication and presentation skills
Innovative thinking and problem-solving
Able to travel (potentially up to 15%-25%)
Strong analytical and problem-solving skills with the ability to identify and implement efficient solutions
Excellent communication and interpersonal skills, with a focus on building positive relationships with clients and internal stakeholders
Detail-oriented and highly organized with the ability to manage multiple tasks and deadlines effectively
We'd Love to See:
Experience working with senior and executive leadership teams
What We Offer:
$60,000 - $65,000 annual salary
Annual company performance bonus
Comprehensive benefits package
401k
PTO
Health & Wellness Days
Paid Volunteer Time Off
Continuing education and training
Hybrid work schedule
Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
Email Alert for Customer Success Advocate jobs in Milwaukee, WI, United States
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