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eTeam
Charlotte, NC, United States
Job Description : REQUIREMENTS : Strong hands on experience needed on end user support for Windows PC and Mac related issues Ability to assign and work on incident tickets through Service Now. Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware. Ability to support new user onboarding and prepar
Job Source: eTeamInsight Global
Fort Mill, SC, United States
Job Description An employer is seeking a Tier II Desktop Support Analyst to work for a large equipment rental company in Fort Mill, SC. Responsibilites include: Provides support to end users on a variety of issues. Identifies, researches and resolves technical problems Responds to telephone calls, email and personal requests for technical suppor
Job Source: Insight GlobalCrescens
Charlotte, NC, United States
Job title : Desktop Support Location: Charlotte, NC (Onsite) Duration : 2+ months Type : Contract Short Description: Two Field Services/AV contractors required Job Description: Expected Skills : Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experien
Job Source: CrescensCrescens
Charlotte, NC, United States
Job Title: Desktop Support Specialist Location: Charlotte, NC Duration: 6+ Months Job Description: Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience. Facilitating the refresh of hardware (laptops & desktops, peripherals, etc.) to
Job Source: CrescensBeacon Hill
Charlotte, NC, United States
To Apply for this Job Click Here Our client is looking for a Desktop Support Specialist to join their team! If interested, please apply with an updated resume, and a recruiter will reach out as soon as possible. Desktop/Tech Support II Location: Charlotte, NC (onsite) Shift: M-F 8-5 pm Duration: Long-term contract Requirements: Requires
Job Source: Beacon HillCRG
Charlotte, NC, United States
Desktop Support Technician Hybrid / Onsite (2x per week) Hours: 8-5p Location: Charlotte, NC $18-$23/hour This individual will be the first line of support for our internal and external customers for all IT services and equipment. Will be managing the help desk tickets and assigning them to the second line of support when necessary. Will be confi
Job Source: CRGCRG
Charlotte, NC, United States
Desktop Support Technician Hybrid / Onsite (2x per week) Hours: 8-5p Location: Charlotte, NC $18-$23/hour This individual will be the first line of support for our internal and external customers for all IT services and equipment. Will be managing the help desk tickets and assigning them to the second line of support when necessary. Will be confi
Job Source: CRGRed Knight Solutions, LLC
Concord, NC, United States
Red Knight Solutions is currently seeking a Desktop Support Specialist in Concord, NC. This is a long-term potential CTH opportunity. The pay will be $18.00(W2) . The conversion is typically around 6 months. Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our abil
Job Source: Red Knight Solutions, LLCCharlotte, NC, United States
Responsibilities:
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users Classify Service Calls according to the specified options
• Route problems to 3rd level IT support staff using knowledge base articles Coordinate with level 3 and support staff that provide hardware / software / network problem resolution.
Use the SOAR to document and manage problems and work requests and their respective resolutions and circumvention's
• Responds to telephone calls, email, instant messages, and assigned tickets from incident dispatchers; Assign work orders / incidents to appropriate support teams if necessary and follow up until resolved. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps
Troubleshoot client software and basic network connectivity problems remotely using remote access tools
• Identify, evaluate and prioritize customer problems and complaints
• Participate in on-going training and departmental development
• Maintain quality standards for incident documentation and phone calls
Tech Skills
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem-solving skills required.
• Hands-on work experience with the following:
• Windows Operating systems
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000
• Servers: Windows 2000, Windows 2003, Windows 2008,
• Knowledge of Active Directory, Exchange 2003/2007
• ITSM ticketing tools such as Remedy, Client Service Center, client Service Center
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in user s
• Support for laptop, desktops, and printers
• PDA and blackberry support
• Others: Adobe Acrobat and other common desktop applications like Winzip, etc
Notes :- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits : Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
Email Alert for Desktop Support jobs in Charlotte, NC, United States
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