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CRG
Charlotte, NC, United States
Desktop Support Technician Hybrid / Onsite (2x per week) Hours: 8-5p Location: Charlotte, NC $18-$23/hour This individual will be the first line of support for our internal and external customers for all IT services and equipment. Will be managing the help desk tickets and assigning them to the second line of support when necessary. Will be confi
Job Source: CRGApTask
Charlotte, NC, United States
About Client: The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch. It delivers experience-enhancing solutions
Job Source: ApTaskInsight Global
Fort Mill, SC, United States
Job Description An employer is seeking a Tier II Desktop Support Analyst to work for a large equipment rental company in Fort Mill, SC. Responsibilites include: Provides support to end users on a variety of issues. Identifies, researches and resolves technical problems Responds to telephone calls, email and personal requests for technical suppor
Job Source: Insight GlobaleTeam
Charlotte, NC, United States
Job Description : REQUIREMENTS : Strong hands on experience needed on end user support for Windows PC and Mac related issues Ability to assign and work on incident tickets through Service Now. Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware. Ability to support new user onboarding and prepar
Job Source: eTeamDanta Technologies
Charlotte, NC, United States
Responsibilities: Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users Classify Service Calls according to the specified options • Route problems to 3rd level IT support staff using knowledge base articles Coordinate with level 3 and support staff that provide hardware / software
Job Source: Danta TechnologiesCrescens
Charlotte, NC, United States
Job title : Desktop Support Location: Charlotte, NC (Onsite) Duration : 2+ months Type : Contract Short Description: Two Field Services/AV contractors required Job Description: Expected Skills : Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experien
Job Source: CrescensA3 Staffing Solutions
Charlotte, NC, United States
Job Description Job Description Desktop Support Technician • Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user. • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. • Desktop and Network Support • Ability to setup, configure
Job Source: A3 Staffing SolutionsTEKsystems
Charlotte, NC, United States
TEKsystems is looking for Desktop Technician for one of our top clients in the Charlotte area. They offer stability, growth, updated technology and more. See the top skills & job description below. Top Skills Hardware Support experience from a break/fix perspective Troubleshooting and Connecting hardware like laptops, desktops, printers, smartbo
Job Source: TEKsystemsCharlotte, NC, United States
Desktop Support Technician
Hybrid / Onsite (2x per week)
Hours: 8-5p
Location: Charlotte, NC
$18-$23/hour
This individual will be the first line of support for our internal and external customers for all IT services and equipment. Will be managing the help desk tickets and assigning them to the second line of support when necessary. Will be configuring, setting up, monitoring, troubleshooting computers, phone systems, printers, AD logins and email accounts. This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally this position utilizes global processes and tools to achieve the end results. The Support Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.
Responsibilities: Handle Tier 1 service desk tickets through Phone, voicemail, and webform ticketing system.
Manage SLA of all tickets to meet and exceed user expectations for timely service and resolution.
Create user and service accounts and configure hardware as part of the employee setup process
Follow up on all tickets in a timely manner and pursues issues through to resolution
Work with external customers for hardware and software support
Provide excellent customer service
Strong analytical ability to troubleshoot complex problems
Qualifications: 2-3 years' experience working in a Windows based desktop support environment.
An Associate's degree or Bachelor's degree, or equivalent work experience
Solid Microsoft environment knowledge
Solid understanding of TCP/IP and networking principles
Strong interpersonal skills and organizational skills
Excellent written and oral communication skills
CompTIA A+ Certification
Category Code: JN008, JN022
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Email Alert for Desktop Support Technician jobs in Charlotte, NC, United States
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