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eggheads GmbH
, ID, United States
Alte Wittener Straße 50, Bochum, NRW, 44803, Deutschland IT-Support und Service Desk Manager (m/w/d) Beschreibung eggheads ist ein Cloud Softwarehersteller mit über 25 Jahren Erfahrung in der Automatisierung von Produktdatenprozessen. Unsere SaaS PIM Software ermöglicht Herstellern sowie Händlern, alle Produktinformationen zu verwalten und zu ve
Job Source: eggheads GmbHInsight Global
Bayonne, NJ, United States
Job Description Insight Global is looking for an IT Service Desk Administrator to join a client in Bayonne, NJ! The Service Desk Administrator is an application or Systems Support Technician that receives escalation from Service Desk Analysts. Primary handoff responsibility is to ensure initial triage was accurately performed and verified before t
Job Source: Insight GlobalLittle Flower Inc
Brooklyn, NY, United States
A Career at Little Flower: Little Flower Children and Family Services of New York is a nonprofit organization that has worked to improve the well-being of children, youth, families, and people with developmental disabilities across New York City and Long Island since 1929. Our staff of more than 500 provides prevention services, foster care, resid
Job Source: Little Flower IncPaul Mitchell Schools
, NY, United States
Paul Mitchell The School NYC is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always
Job Source: Paul Mitchell SchoolsRichard Fleischman & Associates, Inc.
New York, NY, United States
The Service Desk is the heart of RFA's support operations which provides nonstop global IT support to all our customers. We are known for our personalized white-glove approach to all our customer interactions which has led to years of achieving exceptional customer satisfaction. The Service Desk Engineer role is at the forefront of all our customer
Job Source: Richard Fleischman & Associates, Inc.City of New York
New York, NY, United States
Company Description Job Description APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE (TECHNICAL SUPPORT) CIVIL SERVICE TITLE. The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting
Job Source: City of New YorkIntegrated Resources
New York, NY, United States
Principal Duties: Consultant is expected to work holidays if necessary as we are a 24/7 service desk. Schedule will be weekend night shift (Sat 8pm-9am, Sun 7pm-8am, Mon 8pm-8am). 80% remote/20% on-site position. - Receive, prioritize, document and actively resolve end-user help requests - Answer calls of e-mail contacts within the required serv
Job Source: Integrated ResourcesTEKsystems
New York, NY, United States
Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk p
Job Source: TEKsystemsBayonne
Job Description
Insight Global is looking for an IT Service Desk Administrator to join a client in Bayonne, NJ! The Service Desk Administrator is an application or Systems Support Technician that receives escalation from Service Desk Analysts. Primary handoff responsibility is to ensure initial triage was accurately performed and verified before the incident or issue transfer of responsibility. Upon the transfer of incident responsibility, the Service Desk Administrator is expected to provide an advanced skillset and resolution procedures with sensitivity to severity and priority. If there is a need for assistance, it is likely to escalate to IT Operations, which would involve a warm transfer of responsibility or partnership with IT Operations to close the incident. The Service Desk Administrator is expected to collaborate with IT Operations as needed to generate root cause analysis for any severity two or 3-level incidents. Customer service and support of all Analyst and Administrator Information Technology and Operational Technology functions. Identifies, diagnoses, and resolves Analyst and Administrator problems for users of the personal computer software, hardware, enterprise network, the Internet, and new computer technology in a Service Desk environment; communicates solutions to end-users.
Familiarity with OT systems and infrastructure provides one-on-one end-user problem resolution for Service Desk incidents, requests, and changes. Diagnoses and resolves end-user network printer problems, application, PC hardware problems, e-mail, Internet, VPN, and local-area network access issues. Coordinates timely repair of computer, server, or network equipment. This includes working with various vendors. May be responsible for tracking and maintaining inventory as well as shipping and receiving. Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements. Helps install local area network cabling systems and equipment such as network interface cards, switches, and firewalls. Assists Analysts and IT Operations Technicians as needed. This may include defining and documenting processes and procedures as well as maintaining a knowledge base for both customers and internal support staff.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: om/workforce-privacy-policy/ .
Skills and Requirements
Bachelor's Degree with major in Information Technology preferred.
Five years' experience providing end-user support for software, hardware, and applications.
Familiarity with Microsoft Technologies
Familiarity with Cisco Meraki Hardware
Must maintain a valid driver's license and acceptable driving record. CompTIA A+ Certification preferred
CompTIA Network+ Certification preferred null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
Email Alert for IT Service Desk Administrator_ jobs in Bayonne
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