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Criteo
New York, NY, United States
IT Service Desk Analyst New York, NY About CRITEO [CRTO] Criteo (CRTO), the leader in commerce marketing, is building the highest performing and open commerce marketing ecosystem to drive profits and sales for retailers and brands. 2,700 Criteo team members partner with 16,000 customers and thousands of publishers across the globe to deliver perfor
Job Source: CriteoMJHS
New York, NY, United States
Req #: 1893 Job ID: 13442 Job Location: New York, NY Zip Code: 10040 Category: Information Technology Agency: MJHS Corporate Status: Regular Full-Time Office: Hybrid Salary: $55,733.90 - $69,667.37 per year Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we
Job Source: MJHSVelocity Search Group
New York, NY, United States
Our client, a major entertainment/media firm located in NYC (Midtown), is looking to hire Service Desk Analyst. This is a 12 month contract with the likelihood of extension. You will have a strong team, great work culture and true work/life balance. This role will provide a helpful and friendly first and second point of contact for our Global Tech
Job Source: Velocity Search GroupLloyd Group
New York, NY, United States
About Lloyd Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients is to humanize their technology experience, to free them to build their businesses by taking the headaches out of technology. Our commitment to our Lloydians is to ensure that they su
Job Source: Lloyd GroupMetropolitan Jewish Health System
New York, NY, United States
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with tech
Job Source: Metropolitan Jewish Health SystemWin (Women In Need)
New York, NY, United States
Job Title: IT Service Desk Analyst Department: Information Technology Reports To: IT Service Desk Manager The IT Service Desk Analyst will be responsible for providing technical assistance and support to Win Staff and Clients related to the use of deployed IT equipment and applications. This includes, but is not limited to, providing remote and
Job Source: Win (Women In Need)Simpson Thacher
New York, NY, United States
Description/Job Summary The Service Desk Analyst is responsible for providing telephone and in-person support for Firm applications, PCs, laptops, tablets, smartphones and telephone equipment. Responsibilities/Duties Diagnose individual and Firm-wide problems accurately, distinguishing between software, hardware and/or network issues Apply expe
Job Source: Simpson ThacherQBE The Americas
New York, NY, United States
Number of Openings: 0 How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Equal Employment Opportunity The companies of QBE North
Job Source: QBE The AmericasNew York, NY, United States
Principal Duties: Consultant is expected to work holidays if necessary as we are a 24/7 service desk. Schedule will be weekend night shift (Sat 8pm-9am, Sun 7pm-8am, Mon 8pm-8am). 80% remote/20% on-site position.
- Receive, prioritize, document and actively resolve end-user help requests
- Answer calls of e-mail contacts within the required service level time frame
- Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA/OLA)
- Track open tickets and monitor ticket progress per SLA/OLA, close ticket items when resolved
- Follow escalation and paging procedures to ensure SLAs/OLAs are being met
gents are evaluated via an agent score card which tracks various call centers & service delivery metrics. Minimum Qualifications: Job Summary: The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office. Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or III). Provide support and customer service to users, promote and / or escalate problem, incident, and request action items. Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.
General Tasks and Responsibilities Will Include:
• Manage level 1 and 1 1/2 service Incidents/requests from report to resolution
• Provide support and services to users, seeking to resolve as many calls as possible at level 1 and 1 1/2
• Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items
• Contribute to the continuous process improvement of the Service Desk Area
• Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as ServiceNow performance monitoring tools
• Receive, prioritize, document and actively resolve end user help requests
• Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA)
• Track open tickets and monitor ticket progress per SLA, close ticket items when resolve
• Follow escalation and paging procedures to ensure SLAs are being met
• Provide support and services to users, seeking to resolve as many calls as possible at level 1:
• Provide support for issues related to password resets, MS Office, Windows, as well as some issues Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items
• Provide a positive experience to clients through meeting and exceeding customer expectations, and engendering confidence that requests will be resolved
• Participate in special projects as needed and perform other duties as assigned
• Must be able to work independently as well as work as part of a fast-moving team
• Must be able to work at various locations when necessary along with working various shifts
Educational Level:
• Baccalaureate Degree in relevant field from an accredited college or university;and,
• One year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. Familiarity with EDP applications and data processing programs; or,
• A Master's Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting or relevant field from an accredited college or university; or,
• A satisfactory combination of education, training and experience.
Years of Experience:
• One year of experience in business, government, hospital, educational institute or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. Familiarity with EDP applications and data processing programs.
Email Alert for Service Desk Analyst jobs in New York, NY, United States
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