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Closed Loop Partners, LLC
Jersey City, NJ, United States
Location : Hybrid / Tristate Area (visits to Brooklyn and Jersey City locations) Balcones, an emerging leader in the municipal recycling industry, was established in 2003 and has quickly become the cornerstone of the New York City curbside recycling program. We process 100% of the metal, glass and plastic, and 50% of the paper, collected by the Ne
Job Source: Closed Loop Partners, LLCClosed Loop Partners
Jersey City, NJ, United States
Location : Hybrid / Tristate Area (visits to Brooklyn and Jersey City locations) Balcones, an emerging leader in the municipal recycling industry, was established in 2003 and has quickly become the cornerstone of the New York City curbside recycling program. We process 100% of the metal, glass and plastic, and 50% of the paper, collected by the Ne
Job Source: Closed Loop PartnersClosed Loop Partners, LLC
Jersey City
Job Description Job Description Location : Hybrid / Tristate Area (visits to Brooklyn and Jersey City locations) Balcones, an emerging leader in the municipal recycling industry, was established in 2003 and has quickly become the cornerstone of the New York City curbside recycling program. We process 100% of the metal, glass and plastic, and 50%
Job Source: Closed Loop Partners, LLCLloyd Group
New York, NY, United States
About Lloyd Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients is to humanize their technology experience, to free them to build their businesses by taking the headaches out of technology. Our commitment to our Lloydians is to ensure that they su
Job Source: Lloyd GroupLloyd Group
New York
Job Description Job Description About Lloyd Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients is to humanize their technology experience, to free them to build their businesses by taking the headaches out of technology. Our commitment to our L
Job Source: Lloyd GroupPaul Mitchell Schools
, NY, United States
Paul Mitchell The School NYC is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always
Job Source: Paul Mitchell SchoolsCity of New York
New York, NY, United States
Company Description Job Description APPLICANTS MUST BE PERMANENT IN THE COMPUTER ASSOCIATE (TECHNICAL SUPPORT) CIVIL SERVICE TITLE. The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting
Job Source: City of New YorkPaul Mitchell Schools
New York
Job Description Job Description Paul Mitchell The School [insert school name here] is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learni
Job Source: Paul Mitchell SchoolsNew York, NY, United States
The Service Desk is the heart of RFA's support operations which provides nonstop global IT support to all our customers. We are known for our personalized white-glove approach to all our customer interactions which has led to years of achieving exceptional customer satisfaction. The Service Desk Engineer role is at the forefront of all our customer interactions, whether it be by email, phone, ticket, or chat. As a Service Desk Engineer, you will provide frontline IT support for RFA's internal staff and our customers, including onboarding, offboarding, fulfillment/break/fix for hardware and software, end user support and training, processing access requests, and much more.
Service Desk Engineers will use their technical knowledge and specialized skills to support and resolve customer issues in times of crisis to get them working again. As a Service Desk Engineer, you must be able to utilize active listening, critical thinking, and communication skills to continuously provide exceptional support services while promoting RFA's brand as a client-centric, full-service technology provider.
Responsibilities:
Provide first-level support to customers via email, phone, ticket, or chat.
Troubleshooting difficult IT problems without SOPs while maintaining a "white-glove" approach.
Fulfill level one and two support requests such as break fix, password rests, permission issues, file access, MS Office products, issues with printing, security threats and/or concerns
Utilize the ticketing system to monitor and respond to tickets within RFA established SLAs.
Document procedures, policies, technical instructions, and other processes where needed.
Lead all customer interactions with optimism and empathy
Assist customers by confidently restoring services on incidents across RFA's service portfolio at multiple levels.
Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to maintain overall client satisfaction.
Escalate requests to appropriate higher-level team members or departments when needed
Enter all communication, work performed, time, and expenses as it occurs inside a service ticket
Assist with onboarding and training new-hires and provide support to team members who need technical assistance.
Able to lift and move up to 25 lbs. on an intermittent basis.
Qualifications:
Associates Degree or 2 years of Information Technology experience
Previous experience as a field tech or working for a MSP, Law Firm, or other Fintech experience.
Strong knowledge and experience of Windows 10, Active Directory, O365. Must be able manage users and groups in Active Directory, Exchange, O365, Azure, etc.
Perform level 1 support requests including password resets, troubleshoot and resolve issues with domains, accessing shares, and fixing permissions.
Experience in desktop technologies; proficient with latest version of Windows or Mac OSX.
Experience with MDM, troubleshooting Android and Apple mobile device issues
Experience with the ITIL framework or other ITSM preferred.
Knowledge of Citrix, Azure, AWS, MDM, Apple IOS, and MFA is preferred.
Must be professional spoken and write clear and concise technical documentation.
Experience with ConnectWise or similar ticketing system preferred.
$55,000 - $75,000 a year
Service Desk Engineer jobs in New York, NY, United States
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