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ReqRoute Inc
Richardson, TX, United States
Job Title: Call Center Representative Location: Richardson, TX Pay rate: $14/hr W2 Location : 3300 Renner Road, Richardson Texas (In Office) Qualifications • 1 year+ of Customer Service experience, or equivalent demonstrated through one or a combination of the following. Work experience, training, military experience, education • High School Dipl
Job Source: ReqRoute IncSky One Federal Credit Union
Lewisville, TX, United States
Join our dynamic team at SkyOne Federal Credit Union as a Member Service Advisor (Call Center Rep) in our Lewisville, TX location! Be a crucial part of our commitment to delivering exceptional member-focused solutions and providing a seamless experience to our valued members. If you are passionate about helping others and thrive in a fast-paced e
Job Source: Sky One Federal Credit UnionStaffmark
Irving, TX, United States
Are you looking for a job? Partner with Staffmark for job options that match your skills and work-life balance. We are hiring a Call Center Representative, in Irving, TX. Secure your future with this opportunity today! Requirements | 1 year of call center experience + Must have reliable internet and the ability to pick up equipment in Irving, TX +
Job Source: StaffmarkElle Seller
Addison
Job Description Job Description The Call Center Representative will be responsible for managing inbound and outbound customer calls, addressing customer inquiries, providing information about products and services, and resolving complaints. This role requires excellent communication skills, a customer-centric approach, and the ability to handle a
Job Source: Elle SellerIntegrity Marketing Group
Addison, TX, United States
About PHP PHP is a national life insurance field marketing organization ("FMO") founded in 2009 by visionary entrepreneur Patrick Bet-David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base in the middle-class market. PHP provides a part-time or full-time opportu
Job Source: Integrity Marketing GroupTEKsystems
Lewisville, TX, United States
ONSITE WORK Call Center/Credit Union Lewisville, TX $20.50/hr Schedule: M-F 9am-8pm central Sat 10-5pm Central Scheduling every other Saturday Top 3 Skillsets: Previous call center experience, banking industry experience, good tenure (2+ jobs in 1 year will have to provide further information) Description: As a pivotal role in ensuring unparallele
Job Source: TEKsystemsPetData Inc
Dallas
Job Description Job Description Salary: $17 - $18/hr Position: Call Center Representative - NO WEEKENDS OR NIGHTS Job Description: Full-time on-site call center position. Shift will be Monday-Friday, 9:15 AM to 6:00 PM. Duties: Answer inbound phone lines, assisting customers with courtesy and professionalism. Respond to inbound emails and proc
Job Source: PetData IncLap of Love
Dallas, TX, United States
Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and
Job Source: Lap of LoveIrving, TX, United States
Job Title : Call Center Service Representative Required Skills : Experience in a call center and following a structured phone schedule. Confident phone presence and exceptional customer service skills are required Location : Irving,Texas **Job Description**
**Job Responsibilities:**
* Answer customer requests (primarily over the phone) by accessing information in multiple systems (knowledgebase, desktop procedures, case studies and other reference systems)
* Resolve customer requests/issues by researching and taking additional steps as required. Route/refer cases for advanced support. Total ownership of case from inception to completion.
* Partners with Leads, Managers, Payroll, Travel, HR Business Partners, and other stakeholders to successfully resolve problems or answer questions in a timely manner.
* Document customer issues, research, and actions taken into the case management system.
* Process transactions by collecting required information or backup documentation, including probing for additional information if unclear, performing data entry, mailing out requested documents, etc..
* Perform back-office transaction processing (non-phone work) in support of HR functions. Transactions include reconciliation, data entry, mailing, filing, answering correspondence, and sorting and routing incoming mail.
**Basic Qualifications:**
* High school diploma or equivalent required and 4 years of related education/experience
* Previous experience interacting with customers in a service environment required.
* Experience in a call center and following a structured phone schedule.
* Confident phone presence and exceptional customer service skills are required
* Prior experience using a case management system
* Strong customer service, problem solving and technology skills.
* Proficient in MS Office applications Word, Excel, PowerPoint
**Preferred Qualifications:**
* Understanding of databases and/or reference systems such as knowledge base.
* Knowledge of or experience with Service Now and Workday tools.
* Knowledge of Human Resources and/or Shared Services practices
* General knowledge of Payroll and Timekeeping
* General knowledge of Travel Services and Travel concepts
Experience : 4 years
Email Alert for Call Center Service Representative jobs in Irving, TX, United States
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