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Earthbound Holding LLC
Grapevine, TX, United States
$21.00 - $24.00/hr DUTIES AND RESPONSIBILITIES: · Responding to customer inquiries and requests for technical assistance via phone, email, or in-person. · Documenting and tracking customer interactions and technical issues in a ticketing system. · Ensuring customer satisfaction by following up on resolved issues and providing timely updates. ·
Job Source: Earthbound Holding LLCHigh 5
Richardson, TX, United States
Position Name: Help Desk Support II Location: Richardson, Texas Duration: 11 Months Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems g
Job Source: High 5ReqRoute Inc
Richardson, TX, United States
Job Title: Help Desk Support Position Type: 11+ Months Location: Richardson, TX (Onsite) Shift Timings: 11AM to 7:00PM CST Job Description Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains use
Job Source: ReqRoute IncShe Recruits, LLC
Frisco, TX, United States
The Service Desk/Help Desk is a junior-level role responsible for the design and implementation of LAN/WAN, Server and Cloud Services technology. Jr. PEs are required to work closely with our Design Desk (system architect) and deliver technical solutions that meet a client's business requirements, and therefore must be able to communicate effective
Job Source: She Recruits, LLCNCR Atleos
Frisco, TX, United States
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Support Center Representative Cardtronics makes ATM cash access conv
Job Source: NCR AtleosTexas Wesleyan University
Fort Worth, TX, United States
Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and other IT programs that keep the campus running smoothly. Federal Work-Study Awarded students preferred. Essential Duties and Resp
Job Source: Texas Wesleyan UniversityFenix Parts Inc
Hurst, TX, United States
Fenix Parts stands at the helm of the automotive industry as a leading national reseller of original (OEM) automotive products. With over 25 years of industry presence and a robust network of 30 operational locations across the United States, we are committed to delivering exceptional quality and service to our customers. As our organization exper
Job Source: Fenix Parts IncAmerican Track
Fort Worth, TX, United States
Job Type Full-time Description American Track is seeking a Help Desk Support Analyst to provide technical support to users throughout the organization. A successful Help Desk Support Analyst is not only a technical whiz, but also provides a bridge between their customers and the solutions they need. This role requires candidates with active list
Job Source: American TrackGrapevine
Job Description Job Description $21.00 - $24.00/hr
DUTIES AND RESPONSIBILITIES:
· Responding to customer inquiries and requests for technical assistance via phone, email, or in-person.
· Documenting and tracking customer interactions and technical issues in a ticketing system.
· Ensuring customer satisfaction by following up on resolved issues and providing timely updates.
· Support basic computer tasks such as password resets, account creation, and software installations.
· Troubleshooting technical issues related to hardware, software, and network connectivity.
· Escalating complex technical issues to senior IT staff or other departments as needed.
· Maintaining and updating knowledge base articles and documentation for common technical issues.
· Assisting with basic IT infrastructure tasks such as server maintenance, backups, and security updates.
· Participating in training and professional development activities to improve technical skills and knowledge.
· Performs other related duties as required and assigned
QUALITIES AND SKILLS:
· The employee should have knowledge of basic computer hardware components such as processors, RAM, hard drives, and motherboards. They should also be familiar with various operating systems like Windows, Mac, and Linux, and have a basic understanding of software applications like Microsoft Office Suite.
· The employee should have the ability to identify and resolve technical issues. They should be able to diagnose problems related to hardware, software, and network connectivity.
· The employee should have excellent verbal and written communication skills. They should be able to communicate technical information to non-technical users in a clear and concise manner.
· The employee should have strong customer service skills. They should be patient, empathetic, and able to work well under pressure. They should be able to handle difficult customers and resolve issues in a timely and professional manner.
· The employee should be able to handle multiple tasks simultaneously and prioritize work according to urgency.
· The employee should have strong documentation skills for technical issues, resolutions, and procedures in a clear and concise manner.
· The employee should be able to work collaboratively with other IT Help Desk team members to resolve technical issues.
· The employee should have knowledge of the organization's IT policies, procedures, and processes. They should be able to follow these processes to provide effective IT support to end-users.
· The employee should have a passion for learning and keeping up with the latest IT trends and technologies. They should be willing to learn new skills and technologies as needed to provide effective IT support.
REQUIREMENTS:
· Knowledge of Databases, Oracle, MSSQL, MS Access
· Knowledge of Mac and Linux is a PLUS
· Knowledge of any scripting language like PowerShell and VBScript
· Knowledge of networking fundamentals; DHCP, DNS, IP Addressing, VPNs, LANs, WANs, VOIP, firewall, etc.
· Knowledge of networking tools; Ping, NSLookup, TraceRT, etc.
· Experience with Microsoft Products; Microsoft Office 365, Windows Active Directory
· Experience with Remote Access software: Remote Desktop, ScreenConnect, Team Viewer
· Experience with IT Ticketing systems
· Ability to travel when required for store support.
· On call after hours when necessary
Email Alert for IT Help Desk: Level II - #000 Corporate jobs in Grapevine
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