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Radiology Associates of North Texas
Fort Worth, TX, United States
Position Summary: Provide IT Tier 1 and Tier 2 Help Desk support for Radiology Associates of North Texas' administrative and physician users to ensure the effective performance of computer information systems and workstations. Tier 1 support includes providing front-line contact for support requests, tracking and monitoring tickets to closure, so
Job Source: Radiology Associates of North Texas10046 Sound Inpatient Phys Inc (SIP)
Roanoke
Job Description Job Description This role is a temporary contract, full time hours, 4-6 months About Sound: Sound Physicians is a leading physician partner to hospitals, health plans, physician groups, and post-acute providers seeking to transform outcomes for acute episodes of care. For 20 years our high-performing and affordable care models ha
Job Source: 10046 Sound Inpatient Phys Inc (SIP)Fenix Parts Inc
Hurst, TX, United States
Fenix Parts stands at the helm of the automotive industry as a leading national reseller of original (OEM) automotive products. With over 25 years of industry presence and a robust network of 30 operational locations across the United States, we are committed to delivering exceptional quality and service to our customers. As our organization exper
Job Source: Fenix Parts IncFenix Parts Inc
Hurst
Job Description Job Description Fenix Parts stands at the helm of the automotive industry as a leading national reseller of original (OEM) automotive products. With over 25 years of industry presence and a robust network of 30 operational locations across the United States, we are committed to delivering exceptional quality and service to our c
Job Source: Fenix Parts IncTexas Wesleyan University
Fort Worth, TX, United States
Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and other IT programs that keep the campus running smoothly. Federal Work-Study Awarded students preferred. Essential Duties and Resp
Job Source: Texas Wesleyan UniversityK2 Staffing
Fort Worth
Job Description Job Description Summary Our client is a leading IT Solutions Company located in the Dallas, TX area (Fort Worth, TX) and they are in need of a Help Desk Support Level II Technician . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy buildin
Job Source: K2 StaffingK2 Staffing, LLC
Fort Worth
Job Description Job Description Summary Our client is a leading IT Solutions Company located in the Dallas, TX area (Fort Worth, TX) and they are in need of a Help Desk Support Level II Technician . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy buildin
Job Source: K2 Staffing, LLCD.R. Horton
Arlington, TX, United States
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for hom
Job Source: D.R. HortonFort Worth, TX, United States
Job Type
Full-time
Description
American Track is seeking a Help Desk Support Analyst to provide technical support to users throughout the organization. A successful Help Desk Support Analyst is not only a technical whiz, but also provides a bridge between their customers and the solutions they need. This role requires candidates with active listening skills, high patience and the ability to work with a sense of urgency.
MAJOR RESPONSIBILITIES
Responds to end-user requests for technical assistance by phone, email, and ticketing system to resolve issues in a quick and efficient manner
Troubleshoots and resolves basic computer, application, system, device, access or performance issues.
Researching and responding to user questions, and explaining complex fixes in plain language. Escalates issues to appropriate teams where necessary.
Instructs users how to use systems and applications for best practices and in compliance with IT policies.
Logs and maintains user requests and solutions in ticketing system.
Administers user accounts across country, such as resetting passwords, adding, and removing access.
Supports the installation and configuration of equipment system software
Provision end user devices such as laptops, tablets and phone equipment
Provides endpoint management including remote support, and patch management
Supports with the asset management and maintain product lifecycles
Supports server and network management
Utilizing network monitoring solution to support infrastructure and escalate when needed
Following standard operating procedures, and creating new procedures for resolutions, and when otherwise appropriate
Recording time accurately in ticketing system, including documenting issue resolution
Participating in projects to advance department goals
Participating in On-Call rotation to support staff outside of standard business hours
Performs all other duties as assigned.
Requirements
Education Required: High School Diploma or GED required.
Technical Degree in Information Technology, or equivalent experience.
Certifications: A+, N+, MCP, MCSA, MCSR, CAN preferred
Work Experience Required: 2+ years experience in similar help desk analyst role
Experience working in Windows Server/Client, MacOS, VMware, Active Directory, Office 365 Admin (Exchange, InTune, Entra, Teams, SharePoint, OneDrive), Duo, Adobe Enterprise, Veeam Backup, Cisco/Meraki networks
Skills & Knowledge Required: Excellent communication skills, both written and verbal.
Analytical and multitasking skills, with the ability to prioritize tasks.
Fast paced
Knowledge of ITIL service management concepts
Time management and organization skills.
Strong interpersonal and customer service skills. •
Email Alert for Help Desk Support Analyst jobs in Fort Worth, TX, United States
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