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American Track
Fort Worth, TX, United States
Job Type Full-time Description American Track is seeking a Help Desk Support Analyst to provide technical support to users throughout the organization. A successful Help Desk Support Analyst is not only a technical whiz, but also provides a bridge between their customers and the solutions they need. This role requires candidates with active list
Job Source: American TrackFenix Parts Inc
Hurst, TX, United States
Fenix Parts stands at the helm of the automotive industry as a leading national reseller of original (OEM) automotive products. With over 25 years of industry presence and a robust network of 30 operational locations across the United States, we are committed to delivering exceptional quality and service to our customers. As our organization exper
Job Source: Fenix Parts IncFenix Parts Inc
Hurst
Job Description Job Description Fenix Parts stands at the helm of the automotive industry as a leading national reseller of original (OEM) automotive products. With over 25 years of industry presence and a robust network of 30 operational locations across the United States, we are committed to delivering exceptional quality and service to our c
Job Source: Fenix Parts IncD.R. Horton
Arlington, TX, United States
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for hom
Job Source: D.R. HortonDeluxe Corporation
Fort Worth, TX, United States
This is a HYBRID role located at: 100 Throckmorton St., Fort Worth, TX BENEFITS ELIGIBILITY -> DAY 1 WHO YOU ARE: Are you resourceful? Do you enjoy being the subject matter expert and sharing that knowledge to help others? Do you communicate in a way that non-technical users will understand? ABOUT US: Deluxe Merchant Services (http://www.delux
Job Source: Deluxe CorporationDeluxe
Fort Worth
This is a HYBRID role located at: 100 Throckmorton St., Fort Worth, TX BENEFITS ELIGIBILITY -> DAY 1 WHO YOU ARE: Are you resourceful? Do you enjoy being the subject matter expert and sharing that knowledge to help others? Do you communicate in a way that non-technical users will understand? ABOUT US: Deluxe Merchant Services (eluxe.com/) (formerly
Job Source: DeluxeFun Town RV
Fort Worth, TX, United States
Summary of Job Purpose: Serves as the IT reference to provide assistance to company users of FTRV technology resources. This position coordinates basic user technical training and remediation activities, oversees the information resources repository of instructional materials for user applications, and makes recommendations for additions to learnin
Job Source: Fun Town RVRadiology Associates of North Texas
Fort Worth, TX, United States
Position Summary: Provide IT Tier 1 and Tier 2 Help Desk support for Radiology Associates of North Texas' administrative and physician users to ensure the effective performance of computer information systems and workstations. Tier 1 support includes providing front-line contact for support requests, tracking and monitoring tickets to closure, so
Job Source: Radiology Associates of North TexasFort Worth, TX, United States
Posting Details
Position Information
Job Title
IT Help Desk
Position Summary
Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and other IT programs that keep the campus running smoothly.
Federal Work-Study Awarded students preferred.
Essential Duties and Responsibilities
Serve as first point of contact for the IT department when contacted by phone and in person for assistance or requests.
Triage and log problems and requests for support using the ITSM application.
Receive support, enhancement, and service inquiries; answer common questions/inquiries.
Escalate specific/complex questions to the appropriate team member within the organization.
Assist students with installing, and troubleshooting computer and software related issues
Reset student email and domain account passwords
Provide excellent customer service
Assist with documenting all standard Service Desk operating procedures and routinely update that documentation as procedures change.
Consistently follow policies and procedures related to how problems are identified, received, documented, distributed, and corrected.
Provide support to Desktop Services as needed to move, remove or install equipment throughout the campus.
Provide support to receive, store and prepare new equipment for installation
Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for technicians to utilize the space and free from tripping hazards.
Must be able to lift desktop computers and peripherals as needed to facilitate the work outlined.
Education, Certifications and/or Licenses None required.
Experience Information Technology or Mass Comm Students that intend to work with the public are preferred, but not required.
Knowledge, Skills & Abilities Ability to maintain composure in difficult situations.
Ability to work well with diverse faculty, staff, and students.
Basic knowledge of proper customer service.
Excellent written, oral, and interpersonal communication skills.
Basic knowledge in using Microsoft Office Suite, particularly Word and Excel.
Ability to pay attention to accuracy even with many work interruptions.
Ability to be a self starter who is detail oriented.
Strong organizational skills with the ability to work independently.
Ability to maintain confidentiality, while complying with FERPA regulations.
Ability to adhere to University & departmental policies and procedures.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to learn new computer software quickly.
Proven ability to manage multiple tasks, projects and changing priorities.
Strong dependability - reliable, responsible, and dependable, and fulfilling obligations.
Ability to maintain a professional appearance and office atmosphere.
Ability to be proficient with an integrated administrative system and current computer software programs.
Ability to complete all physical tasks.
Posting Detail Information
Posting Number
Posting Open Date
09/21/2022
Open Until Filled
Posting Close Date
Special Instructions to Applicants
Email Alert for IT Help Desk jobs in Fort Worth, TX, United States
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