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Brooksource
Columbus, OH, United States
As a Service Desk Analyst for Brooksource's Private Aviation Client, you will be responsible for troubleshooting application or device problems; determine if solution is known and publish resolutions or workarounds in Service Now Incident, Problem or Knowledge management. As the Service Desk Analyst, you will provide tiers one/two/three support for
Job Source: BrooksourceCreative Financial Staffing
Worthington, OH, United States
Help Desk Specialist Onsite Summary: Provide desktop/laptop, mobile device, and application support to end-users. Responsibilities include customer service, incident management, issue resolution, system administration, inventory management, and documentation. Key Responsibilities: Provide Tier 1 and 2 support for hardware, software, and applicatio
Job Source: Creative Financial StaffingGovCIO
Columbus, OH, United States
Overview GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Responsibilities The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. Resolution of help de
Job Source: GovCIOGovCIO
Columbus
**Overview** GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. **Responsibilities** The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. + Resolution of h
Job Source: GovCIOLingaTech
Blacklick
Job Description Job Description Remote 40 hours per week / 5 days per week 1 Year Contract Required Skills: Experience with ServiceNow, Salesforce, or similar ticketing systems. 3 years of Call Center experience 1 year of help desk or call center technical Support experience High school diploma or GED required. Ability to type 40+ WPM Respons
Job Source: LingaTechInfraSource
Columbus, OH, United States
InfraSource, A Quanta Services Company At InfraSource, we believe in developing and retaining the best people in the industry and providing the best value services to our customers in the natural gas and electric industries. We take pride in developing the infrastructure of our country by connecting people and resources. As an industry leader over
Job Source: InfraSourceVaco
Columbus, OH, United States
JOB OBJECTIVE: As a first contact IT representative, respond to user calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service. Create a positive customer support experience and build rapport and trust with users of IT products and services. ESSENTIAL FUNCTIONS: Respond to incoming user phone
Job Source: VacoVirtual
Columbus, OH, United States
JOB OBJECTIVE: As a first contact IT representative, respond to user calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service. Create a positive customer support experience and build rapport and trust with users of IT products and services. ESSENTIAL FUNCTIONS: Respond to incoming user phone ca
Job Source: VirtualColumbus, OH, United States
Pearl Interactive Network is seeking Full-Time Remote IT Help Desk Specialists.
Bring your knowledge and technical skills in computer software and systems support to Pearl. The IT Help Desk Specialist will manage inbound calls in a fast-paced, high-energy environment and assist users by researching technical issues, exploring answers, and providing information and alternative solutions.
Why choose Pearl Interactive Network?
Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. We take pride in our hiring preference for individuals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.
Pearl offers Competitive Compensation and Benefits to include:
Rate: $19 per hour + an additional $4.54 per hour toward Health and Wellness Benefits.
Medical, Dental, Vision, and Life Insurance
Paid time off, Paid holidays
401K eligibility
Ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.
Operating Hours: 24/7/365 Operations
Location(s): Bossier City, LA or Barbourville, KY or El Paso, TX
Technical Equipment, and Remote Office Requirements:
Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.
Ethernet cable access. Wi-Fi-only connectivity is prohibited.
Private and secure workspace within your home. Away from noise and distractions.
Computer equipment, monitor, and headset provided.
Job Duties:
Respond to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information.
Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved.
Utilize troubleshooting techniques to resolve hardware, software, and network issues.
Document incident status and solutions in incident database tools.
Diagnose, identify, isolate, and analyze problems utilizing historical database records.
Adhere to established levels of service.
Stick to established customer service and documentation standards within required time frames.
Adhere to contact center scheduling during hours of operation.
Perform clerical and/or administrative duties as assigned.
Job Requirements:
High School Diploma or equivalent, AA/AS, or equivalent in a related field of study preferred
1+ years of related experience
U.S. Citizenship required
Kentucky residents must live within a 60-mile radius of the Barbourville, KY facility. May be required to work onsite in the future.
Must be eligible to obtain public trust clearance
Availability to work any shift during hours of operation (24 hours a day, 7 days a week)
Home office or a quiet space to work and reliable high-speed internet access
Louisiana residents within a 60-mile radius of the Bossier City facility may be required to work onsite in the future.
Experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
Familiarity with contact center management database
Previous experience working with a ticketing system
Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Background Investigation, Credit Check, eQIP Suitability and Skills Assessments Required
Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Email Alert for IT Help Desk Specialist - Remote jobs in Columbus, OH, United States
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