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Vaco
Columbus, OH, United States
JOB OBJECTIVE: As a first contact IT representative, respond to user calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service. Create a positive customer support experience and build rapport and trust with users of IT products and services. ESSENTIAL FUNCTIONS: Respond to incoming user phone
Job Source: VacoGovCIO
Columbus, OH, United States
Overview GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Responsibilities The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. Resolution of help de
Job Source: GovCIOGovCIO
Columbus
**Overview** GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. **Responsibilities** The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. + Resolution of h
Job Source: GovCIOInfraSource
Columbus, OH, United States
InfraSource, A Quanta Services Company At InfraSource, we believe in developing and retaining the best people in the industry and providing the best value services to our customers in the natural gas and electric industries. We take pride in developing the infrastructure of our country by connecting people and resources. As an industry leader over
Job Source: InfraSourceCreative Financial Staffing
Dublin, OH, United States
Help Desk Technician ABOUT THE COMPANY & HELP DESK TECHNICIAN: Organization prides itself on providing outstanding customer service to their internal employees. Every employee goes above and beyond to be helpful and assist the team where needed. Excellent leadership team with an open door policy. Laid back casual environment. Fantastic work sp
Job Source: Creative Financial StaffingCreative Financial Staffing
Worthington, OH, United States
Help Desk Specialist Onsite Summary: Provide desktop/laptop, mobile device, and application support to end-users. Responsibilities include customer service, incident management, issue resolution, system administration, inventory management, and documentation. Key Responsibilities: Provide Tier 1 and 2 support for hardware, software, and applicatio
Job Source: Creative Financial StaffingDasco HME LLC
Westerville, OH, United States
DASCO has been voted as one of the 2019, 2020, 2021, 2022 AND 2023 Top Places to Work in Columbus CEO magazine. We've also been named as one of America's Fast-Growing companies by Inc. 5000! Join Us! Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with
Job Source: Dasco HME LLCEncore Strategic
Columbus
Job Description Job Description Take the next step in your IT career as an IT Help Desk Tech with a supportive team, tons of room for career growth, a guaranteed starting salary of 50K, and comprehensive benefits! Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L1 IT Technician
Job Source: Encore StrategicColumbus, OH, United States
JOB OBJECTIVE:
As a first contact IT representative, respond to user calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service. Create a positive customer support experience and build rapport and trust with users of IT products and services.
ESSENTIAL FUNCTIONS:
Respond to incoming user phone calls and walk-up requests.
Provide First-level support of various technology hardware and software issues and requests.
Troubleshoot technology issues to resolution or escalate in accordance with defined procedures.
Triaging incoming incidents and requests then routing to appropriate support team.
Document user interactions, actions taken, and resolutions within the ticketing management system.
On behalf of IT users, follow up with support teams regarding the status and expected completion of incidents and requests.
Follow up with IT users to gather more information, confirm their issue was resolved, or ensure the requested service was provided.
OTHER FUNCTIONS:
Coach users on the installation and use of company provided technology hardware and software.
Research issues and/or interact with co-workers to find solutions.
Recommend improvements to the IT Service Desk operations, standards, and procedures.
Participate in the “on-call” rotation as necessary and when assigned.
Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Associate Degree in Computer Science, Business Administration, or related fields preferred
ITIL Certification or knowledge of IT Service Management processes desired
Effective customer service skills, including active listening. conflict resolution, decision-making, and negotiation.
Effective verbal, phone, written, and interpersonal communication skills
Highly productive, patient, and dependable
Quick to adapt and eager to learn
Capable of working within a team environment, sharing workload and responsibilities as necessary
Capable of keeping corporate and job-related information confidential
Technical and analytical skills including computer hardware and working knowledge of Microsoft operating systems and Microsoft Office software
Familiarity with mobile device hardware and operating systems (iOS/Android)
Able to lift 30 pounds and perform physical tasks related to moving and installing technology related equipment
Capable of working from home.
Able to work overtime as needed.
Email Alert for Help Desk Analyst jobs in Columbus, OH, United States
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