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Marriott
New York
**Job Number** 24110081 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION SUMMARY** Organize, confirm, process, and conduct all guest check
Job Source: MarriottResorts World New York
New York, NY, United States
Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Demands accuracy with daily accounting procedures. As such the Guest Services Agents assume a pivotal role in each and every logi
Job Source: Resorts World New YorkMarriott Hotels & Resorts
New York, NY, United States
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Guest Service, Front Desk, Agent, Substitute, Representative, Service, Retail, Hotel
Job Source: Marriott Hotels & ResortsThe Mark
New York, NY, United States
$30 per hour Must have an upbeat, warm and positive attitude. Embody a passion for delivering impeccable service to all guests. Desirous of learning and growing professionally. Perform quality work within deadlines with or without direct supervision Interact professionally with other employees, customers and suppliers. Work effectively as a team c
Job Source: The MarkCipriani
New York, NY, United States
POSTION: FRONT DESK AGENT FLSA DESIGNATION: NON-EXEMPT POSITION REPORTS TO: HOTEL MANAGER SALARY RANGE: $26.00 -$28.00 per hour POSITION PURPOSE: The Guest Service Ambassador will communicate with guests looking to make or cancel hotel reservations. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment inf
Job Source: CiprianiHongkong & Shanghai Hotels Group
New York, NY, United States
** Front Desk Agent** Business Unit: The Peninsula New York Location: New York The Front Desk Agent is responsible for elevating the guest experience, following all hotel policies and procedures, and executing the standards of the hotel. Responsible for settling guest accounts in a manner that is consistent with the standards and policies of The Pe
Job Source: Hongkong & Shanghai Hotels GroupCrescent Services
Newark, NJ, United States
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of t
Job Source: Crescent ServicesAimbridge Hospitality
Parsippany, NJ, United States
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Hospitality, Operations, Hotel, Reservations
Job Source: Aimbridge HospitalityJersey City, NJ, United States
Job Description Summary
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES:
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Responsible to maintain the security of cash, credit card transactions, and guest information.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent required.
One year of previous hotel experience, or retail customer service preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Valid driver's license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to work mornings, evening, weekends, and holidays.
Overnight weekend shifts
Additional Job Information/Anticipated
Pay Range
Hourly rate is $24.60. Pay rate outlined follows contract requirements.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Email Alert for Front Desk Guest Service Agent jobs in Jersey City, NJ, United States
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