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Sonesta International Hotels
Jersey City, NJ, United States
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technolo
Job Source: Sonesta International HotelsMarriott Hotels & Resorts
New York, NY, United States
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Guest Service, Front Desk, Agent, Substitute, Representative, Service, Retail, Hotel
Job Source: Marriott Hotels & ResortsResorts World New York
New York, NY, United States
Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Demands accuracy with daily accounting procedures. As such the Guest Services Agents assume a pivotal role in each and every logi
Job Source: Resorts World New YorkRiver Link Hotels
Secaucus, NJ, United States
SureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for c
Job Source: River Link HotelsCourtyard Times Square South
New York, NY, United States
Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive c
Job Source: Courtyard Times Square SouthShowboat Hotel & Island Waterpark
Atlantic City, NJ, United States
Showboat Resort, an iconic destination in Atlantic City, has undergone a rejuvenation to become the ultimate family-friendly vacation spot. Conveniently situated on the Atlantic City boardwalk, just steps from the ocean, the resort boasts a beautifully renovated pet-friendly hotel with 852 rooms, including walk-out balcony suites. Additionally, it
Job Source: Showboat Hotel & Island WaterparkSix Flags Great Escape
New York, NY, United States
** Front Desk Agent** **Job Category****:** In Park **Requisition Number****:** FRONT04871 Showing 1 location **Job Details** **Description** **Essential Duties and Responsibilities:** * Courteously welcome all guests and provide ultimate service to ensure guest satisfaction * Adhere to house rules, departmental policies, and safety standards * Com
Job Source: Six Flags Great EscapeRosewood Hotel Group
New York, NY, United States
**Job Details** **Front Desk Agent - (17507)** This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** Job Title Front Desk Agent Education Some College Coursework Completed Location The Carlyle, A Rosewood Hotel - NY, NY 10021 US (Primary) Career Level Staff Category Front Office (FD
Job Source: Rosewood Hotel GroupNew York
**Job Number** 24110081
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The pay range for this position is $29.49 to $39.32 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Email Alert for Guest Service Representative (Front Desk Agent)_ jobs in New York
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