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Courtyard Times Square South
New York, NY, United States
Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive c
Job Source: Courtyard Times Square SouthSix Flags Great Escape
New York, NY, United States
** Front Desk Agent** **Job Category****:** In Park **Requisition Number****:** FRONT04871 Showing 1 location **Job Details** **Description** **Essential Duties and Responsibilities:** * Courteously welcome all guests and provide ultimate service to ensure guest satisfaction * Adhere to house rules, departmental policies, and safety standards * Com
Job Source: Six Flags Great EscapeCourtyard Atlantic City
Atlantic City, NJ, United States
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footpri
Job Source: Courtyard Atlantic CityRosewood Hotel Group
New York, NY, United States
**Job Details** **Front Desk Agent - (17507)** This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** Job Title Front Desk Agent Education Some College Coursework Completed Location The Carlyle, A Rosewood Hotel - NY, NY 10021 US (Primary) Career Level Staff Category Front Office (FD
Job Source: Rosewood Hotel GroupHard Rock Hotel and Casino Atlantic City
Atlantic City, NJ, United States
Overview Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests. Responsibilities Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests Maintain thorough knowledge of
Job Source: Hard Rock Hotel and Casino Atlantic CityShowboat Hotel & Island Waterpark
Atlantic City, NJ, United States
Showboat Resort, an iconic destination in Atlantic City, has undergone a rejuvenation to become the ultimate family-friendly vacation spot. Conveniently situated on the Atlantic City boardwalk, just steps from the ocean, the resort boasts a beautifully renovated pet-friendly hotel with 852 rooms, including walk-out balcony suites. Additionally, it
Job Source: Showboat Hotel & Island WaterparkCrescent Services
Newark, NJ, United States
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of t
Job Source: Crescent ServicesAimbridge Hospitality
College Point, NY, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive cou
Job Source: Aimbridge HospitalityNew York, NY, United States
$30 per hour
Must have an upbeat, warm and positive attitude.
Embody a passion for delivering impeccable service to all guests.
Desirous of learning and growing professionally.
Perform quality work within deadlines with or without direct supervision
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position Purpose:
As Guest Services Agent, you will provide top quality hospitality services for guests that contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Services Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :
Responsibilities/Duties/Functions/Tasks Achieve positive outcomes from Guest queries in a timely and efficient manner
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Assist other departments, as necessary
Assist guests regarding hotel facilities in an informative and helpful way
Other duties as assigned
Qualifications Must be flexible, reliable and committed- Attendance for scheduled shifts is crucial
An eye for details and willingness to follow directions are important
Ability to work as part of a team
Delivering great customer service and troubleshooting
Weekend availability is required
Special Position Requirements Standing long hours.
Preferences Languages are a plus
Previous Hotel experience
Work Requirements
(Work requirements for mental, physical or other important issues which relate to the job)
Email Alert for Front Desk Agent jobs in New York, NY, United States
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