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Pyramid Global Hospitality
New York, NY, United States
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee de
Job Source: Pyramid Global HospitalityCourtyard Montvale
MONTVALE/New Jersey/US
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footpri
Job Source: Courtyard MontvaleHongkong & Shanghai Hotels Group
New York, NY, United States
** Front Desk Agent** Business Unit: The Peninsula New York Location: New York The Front Desk Agent is responsible for elevating the guest experience, following all hotel policies and procedures, and executing the standards of the hotel. Responsible for settling guest accounts in a manner that is consistent with the standards and policies of The Pe
Job Source: Hongkong & Shanghai Hotels GroupCrescent Services
Newark, NJ, United States
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of t
Job Source: Crescent ServicesAimbridge Hospitality
College Point, NY, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive cou
Job Source: Aimbridge HospitalityThe Mark
New York, NY, United States
$30 per hour Must have an upbeat, warm and positive attitude. Embody a passion for delivering impeccable service to all guests. Desirous of learning and growing professionally. Perform quality work within deadlines with or without direct supervision Interact professionally with other employees, customers and suppliers. Work effectively as a team c
Job Source: The MarkSpire Hospitality
Park Ridge, NJ, United States
Job Overview: To answer telephone inquiries in a friendly and courteous manner, employ sales. techniques in order to secure and process reservations for guest accommodations in a timely manner. consistent with high standards of quality. Responsibilities and Duties: •Answer the telephone and greet prospective guests in a friendly manner using cle
Job Source: Spire HospitalityCourtyard Atlantic City
Atlantic City, NJ, United States
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footpri
Job Source: Courtyard Atlantic CityNew York, NY, United States
POSTION: FRONT DESK AGENT
FLSA DESIGNATION: NON-EXEMPT
POSITION REPORTS TO: HOTEL MANAGER
SALARY RANGE: $26.00 -$28.00 per hour
POSITION PURPOSE:
The Guest Service Ambassador will communicate with guests looking to make or cancel hotel reservations. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information. The Guest Service Ambassador coordinates housekeeping, bell staff, transport providers and kitchen staff to meet guest requirements.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
Greeting guests upon arrival and making them feel welcomed.
Administering check-ins and check-outs.
Providing front desk services to guests.
Assigning rooms and taking care of administrative duties.
Delivering mail and messages.
Processing guest payments.
Coordinating with bell service and staff management.
Being a source of information to guests on various matters such as transport and restaurant advice.
Processing meal and beverage requests.
Accommodating general and unique requests.
Diffusing conflict or tense situations with guests.
OTHER: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the organization. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Cipriani rules and regulations for the safe and effective operation of the facilities. Employees who violate rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions: To maintain a good and effective industrial relations climate with Cipriani management, and show a willingness to support any necessary change development of the services' provided.
To protect restaurant and diners by adhering to sanitation, safety, and alcohol beverage control policies.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Requires good communication skills, both verbal and written.
The ability to communicate clear directions to nearby local attractions, facilities, and services.
Ability to learn and perform all essential job functions accurately and safely.
Ability to perform duties within extreme temperature ranges.
Ability to walk, stand, and continuously perform essential functions for an extended period of time.
The ability to perform tasks requiring bending, stooping, kneeling, and walking.
High school diploma or GED, Degree in Hospitality is a plus.
Good time management and organizational skills.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Most work tasks are performed indoors. Temperature is moderate and controlled by facility environmental systems.
Must be able to sit and exert well-paced mobility for up to 8 hours in length.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
QUALIFICATION STANDARDS:
Education: High school diploma or GED.
Experience Required: 2+ Years of proven work experience in hospitality or a related field.
Licenses or Certificates : Ability to obtain and/or maintain any government required licenses, certificates or permits.
Grooming: All employees must maintain a neat, clean and well-groomed appearance per Company standards.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Email Alert for Front Desk Agent jobs in New York, NY, United States
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