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Hongkong & Shanghai Hotels Group
New York, NY, United States
** Front Desk Agent** Business Unit: The Peninsula New York Location: New York The Front Desk Agent is responsible for elevating the guest experience, following all hotel policies and procedures, and executing the standards of the hotel. Responsible for settling guest accounts in a manner that is consistent with the standards and policies of The Pe
Job Source: Hongkong & Shanghai Hotels GroupAvion Hospitality
Secaucus, NJ, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentiv
Job Source: Avion HospitalityCipriani
New York, NY, United States
POSTION: FRONT DESK AGENT FLSA DESIGNATION: NON-EXEMPT POSITION REPORTS TO: HOTEL MANAGER SALARY RANGE: $26.00 -$28.00 per hour POSITION PURPOSE: The Guest Service Ambassador will communicate with guests looking to make or cancel hotel reservations. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment inf
Job Source: CiprianiThe Mark
New York, NY, United States
$30 per hour Must have an upbeat, warm and positive attitude. Embody a passion for delivering impeccable service to all guests. Desirous of learning and growing professionally. Perform quality work within deadlines with or without direct supervision Interact professionally with other employees, customers and suppliers. Work effectively as a team c
Job Source: The MarkPyramid Global Hospitality
New York, NY, United States
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee de
Job Source: Pyramid Global HospitalityWestin Governor Morristown
Morristown/New Jersey/US
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin Amer
Job Source: Westin Governor MorristownHard Rock Hotel and Casino Atlantic City
Atlantic City, NJ, United States
Overview Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests. Responsibilities Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests Maintain thorough knowledge of
Job Source: Hard Rock Hotel and Casino Atlantic CityCourtyard Times Square South
New York, NY, United States
Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive c
Job Source: Courtyard Times Square SouthNewark, NJ, United States
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.Furthermore, the specific examples in each section are not intended to be all-inclusive.Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Email Alert for Front Desk Agent jobs in Newark, NJ, United States
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