Lead IT Business Analyst, Retail Partnerships

Camden, NJ, United States

Since 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innovations. It serves as inspiration and foundation for our future success. We’re proud to be stewards of amazing brands that people trust. We foster a culture of belonging where people come first, and diversity is embraced. And we live our values, always, while setting the highest standards for performance.

Here, you will make a difference every day. You will be part of a dynamic, collaborative, and competitive team. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

What role will you play? How will you make history with Campbell’s? Apply today!

General Summary

The IT Retail Customer Lead Analyst is responsible for overseeing and maintaining information technology systems and solutions that directly impact on the customer experience. This role involves ensuring that technology aligns with the retail customer expectations and contributes to customer satisfaction and loyalty. This person will be responsible for working across a cross section of stakeholders, advocating for technology solutions, developing short- and long-term solutions, and delivering across a multitude of sales force automation capabilities. Below is a detailed job description for IT Retail Customer Lead Analyst

Primary Responsibilities

Provide thought leadership and partnership directly tied to the Retailer initiatives, whether they involve improving operational efficiency, enhancing retailer experiences, increasing competitiveness or strengthen retailer partnership across Campbell’s retail sales channels i.e., Snacks DSD, Snacks Direct, M&B Direct, eCommerce etc

IT Roadmap: Ability to build & maintain Retail’s IT roadmap and execute the same using Campbell’s methodologies, tools etc.

Requirements Analysis: Understanding and documenting the specific requirements of the IT project, including functionalities, features, and performance criteria.

Design: Creating detailed technical and architectural design plans for the IT system or software, outlining how it will be structured and how its components will interact.

Development: Work closely with external / internal developers to build solutions per specifications.

Testing: Thoroughly testing the software or system to identify and fix any defects or issues. This may include unit testing, integration testing, performance testing, and user acceptance testing.

Deployment: Deploying the software or system into a production environment or making it available to end-users. This may involve server setup, configuration, and data migration.

Documentation: Creating documentation such as user manuals, technical guides, and system documentation to assist users and support teams.

Quality Assurance: Ensuring that the software or system meets quality and performance standards through various testing and quality assurance processes.

Maintenance and Support: Work closely with the IT support team for ongoing maintenance, updates, and support whenever needed.

Version Control: Managing changes and updates to the software or system through version control systems to maintain a record of changes and facilitate collaboration among development teams.

Collaboration – This role requires strong collaboration skills that often involve working closely with colleagues, end customers, or business users to achieve common goals, solve problems, and drive projects to successful outcomes.

Collaborating with cross-functional IT teams and senior retail leadership

Collaboration with different business functions such as Customer Sales, DSD operations, Route Account Management (RAM), Customer Supply Chain, Master Data, Customer Cash Applications etc.

Collaboration with PMO, IT Delivery partners

Security & Compliance - Ensure compliance with data security and privacy regulations, implementing necessary measures to protect retail customers and Campbell’s data.

Maintain “Knowledge Base” - Contribute to the creation and maintenance of an internal knowledge base, documenting solutions, and best practices for resolving complex issues.

IT Architecture and Governance – Adopt Campbell’s IT Enterprise architecture as a strategic framework that defines how IT systems and business processes work together to achieve their goals.

Lead Customer EDI onboarding process and work in highly strategic B2B, B2C customer portal across Campbells Snacks and M&B

Technical Competencies

Undergraduate degree in an IT or Engineering or Analytics or Business-related field (equivalent combination of education and experience also accepted)

8 to 10 years of analyst experience using SAP ERP, Reporting Analytics tool, Omnichannel etc. in CPG industry.

Proficiency in business process and superior knowledge in Business transactions data, Master Data

Strong analytical skills and broad business acumen are highly preferred.

Exceptional written and verbal communication skills

Strong problem-solving skills

Strong knowledge and use of syndicated data resources (IRI & AC Nielsen).

Proficient with all Microsoft applications, particularly Excel and PowerPoint.

Compensation And Benefits

The target base salary range for this full-time, salaried position is between

$85,900-$140,800

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion, or any other classification protected by law.

In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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