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Innova Solutions Inc.
, PA, United States
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Job Source: Innova Solutions Inc.Comforcehealth
, PA, United States
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Job Source: ComforcehealthAMINA Bank
, PA, United States
IT Support Specialist - Information Technology Job ID: 974515 Saxonburg , Pennsylvania Job Type: Contract Added - 06/20/24 Job Description Innova Solutions is immediately hiring for an IT Support Specialist Position type: Contract with extensions Duration: 11 month contract with extensions Location: Saxonburg, PA Description Temp
Job Source: AMINA BankUltimus LeverPoint
Philadelphia, PA, United States
**Corporate : Information Technology - IT Support Specialist** Philadelphia, PA, USA Req #630 Friday, February 25, 2022 IT Support Specialist Overview Ultimus is looking for an IT Support Specialist to maintain, upgrade and manage our end-user related software, hardware, and IT infrastructure. The primary responsibility of an IT Support Spe
Job Source: Ultimus LeverPointPenn Foster
Philadelphia, PA, United States
University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opp
Job Source: Penn FosterMethacton School District
Norristown, PA, United States
Position Type: Technology Date Posted: 6/19/2024 Location: Farina Education Center We are seeking an Information Technology Specialist beginning July 1, 2024. COMPENSATION : $55,000 to $65,000 - commensurate with experience RESPONSIBILITIES : 1. Provide setup, installation and support for district technologies included but not limited to end u
Job Source: Methacton School DistrictNuclear Regulatory Commission
King of Prussia, PA, United States
Summary This position is located in Region I, Division of Resource Management, Information Resources Branch (IRB). The supervisor is Michael Dean. This position is in the Bargaining Unit with the National Treasury Employees Union, Chapter 208. This position is not subject to Confidential Financial Disclosure reporting requirements. This position is
Job Source: Nuclear Regulatory CommissionNuclear Regulatory Commission
King of Prussia, PA, United States
Summary This position is located in Region I, Division of Resource Management, Information Resources Branch (IRB). The supervisor is Michael Dean. This position is in the Bargaining Unit with the National Treasury Employees Union, Chapter 208. This position is not subject to Confidential Financial Disclosure reporting requirements. This positi
Job Source: Nuclear Regulatory Commission, PA, United States
The Field Services Technician supports the health system’s end user computing environment across the entire enterprise. The technician analyzes situational workflow and processes to implement, support, organize, modify, or otherwise maintain the health system’s computer systems as they relate to end user devices. This includes installation, maintenance and troubleshooting of hardware and software which enhances productivity and the integration of these products into the departmental and Information Systems environment. The position entails support with regards to troubleshooting and problem resolution. The technician’s adherence to standardized Service Level Agreements for both onsite and on-call support is of the utmost importance. The technician is expected to manage endpoints within a complex and varied environment ranging from the traditional PC based workstation to hand-held mobile devices. This role is “hands-on” and will require placement and movement of devices, on the spot troubleshooting skills, and unwavering support for a standards-based end user centric approach.
The Field Service Technician works independently finding solutions to problems on their own. Acts as an escalation point for more junior staff. Expectations include clear and concise documentation be updated within the IT Service Management platform relative to incident or request resolution in a timely manner.
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
RESPONSIBILITIES AND DUTIES:
• Provides technical support and preventative maintenance within service level agreement for desktop operating systems, networking fundamentals, installs applications, technology hardware, including desktops, laptops, printers, tablets, and mobile devices.
• Follows, tests, and builds standard operating and installation procedures, knowledge articles, and documented technical reference material.
• Notifies end users of their incident or enhancement requests, anticipated resolution, changes to the estimated completion date or scope of the incident.
• Ensures that equipment is properly maintained and reported within Service Now and relocation of IT equipment as requested.
• Notifies department or user of potential impact when noncompliance is uncovered (e.g.
antivirus inactivated, circumventing proxy server, PHI not protected or at risk).
• Notifies management of licensing irregularities.
• Provides support for Citrix environments, Active Directory, SCCM, and remote support tools. Basic network function support. Understanding of network and server environments.
• Utilizes ServiceNow and Orion to record, track, and document the request or incident problem-solving process, including all successful and unsuccessful decisions made, and actions taken, adhering to organizational SLA's.
• Work with hardware vendors to facilitate repairs (Dell, Stratix, etc.).
• Performs routine on-site visits for technical support when remote support does not apply.
• May be required to travel to off-site locations and participate in on-call rotations as needed.
• Act as an escalation point for Field Service and Service Desk staff. Escalates problems as necessary.
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Email Alert for Information Technology Support Specialist jobs in , PA, United States
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