IT Support Specialist - Information Technology - Analysts

, PA, United States

IT Support Specialist - Information Technology Job ID: 974515 Saxonburg ,  Pennsylvania Job Type: Contract Added - 06/20/24

Job Description Innova Solutions is immediately hiring for an  IT Support Specialist

Position type: Contract with extensions

Duration: 11 month contract with extensions

Location: Saxonburg, PA

Description

Temporary position providing IT technical support at a manufacturing site. This position will report to the Client Services Manager. The technician will support on IT-related issues (PC hardware, mobile devices, software, and peripheral devices) and will document changes, resolutions, and escalations in servicing the end user.

Primary Duties & Responsibilities

Provide support for ******** **** employee’s IT related issues in a courteous and responsive manner.

Provides support, test & evaluation of hardware and software, imaging and system updates, network and fiber cable installation.

Provides basic PC and software hands-on training for users.

Builds new PCs and laptops for deployment to users.

Responds to and diagnoses problems through independent and collaborative troubleshooting.

Practice asset management for IT hardware, software, and equipment

Identifies, researches, and resolves technical problems.

Keep current with the latest technologies.

Complies with all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

Recommends systems modifications to reduce user problems.

Administer add, move, and change requests from end users as well as new line installations as required.

Monitor, assign, update user requests in ******** ****. service management application.

Innova Solutions is immediately hiring for an  IT Support Specialist

Position type: Contract with extensions

Duration: 11 month contract with extensions

Location: Saxonburg, PA

Description

Temporary position providing IT technical support at a manufacturing site. This position will report to the Client Services Manager. The technician will support on IT-related issues (PC hardware, mobile devices, software, and peripheral devices) and will document changes, resolutions, and escalations in servicing the end user.

Primary Duties & Responsibilities

Provide support for ******** **** employee’s IT related issues in a courteous and responsive manner.

Provides support, test & evaluation of hardware and software, imaging and system updates, network and fiber cable installation.

Provides basic PC and software hands-on training for users.

Builds new PCs and laptops for deployment to users.

Responds to and diagnoses problems through independent and collaborative troubleshooting.

Practice asset management for IT hardware, software, and equipment

Identifies, researches, and resolves technical problems.

Keep current with the latest technologies.

Complies with all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

Recommends systems modifications to reduce user problems.

Administer add, move, and change requests from end users as well as new line installations as required.

Monitor, assign, update user requests in ******** ****. service management application.

Education & Experience High School Graduate with 2 years related work experience.

Associate Degree or Technical program a plus

Skills Excellent written and oral communication skills.

Excellent interpersonal skills.

Exceptional customer service orientation.

Proven analytical, evaluative, and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Extensive experience working in a team-oriented, collaborative environment.

Highly self-motivated and directed.

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

Occasional inspection and installation of cables in floors and ceilings.

Lifting and transporting of moderately heavy objects, such as computers and peripherals

Working Conditions

Manufacturing environment

Some loud noises in manufacturing environment

Some loud and sustained loud noises in server/data rooms

Flexibility to support a 24/7 hours operation

Physical Requirements

Ability to lift up to 30 pounds

Standing up to 8 hours

Flexibility to work in and out of a cleanroom environment

Walking throughout the day to meet end-users needs

Safety Requirements

All employees are required to follow the site EHS procedures and ******** ****. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at ******** ****.

I ntegrity – Create an Environment of Trust

C ollaboration – Innovate Through the Sharing of Ideas

A ccountability – Own the Process and the Outcome

R espect – Recognize the Value in Everyone

E nthusiasm – Find a Sense of Purpose in Work

Qualified candidates should  APPLY NOW  for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

PAY RANGE AND BENEFITS:

Pay Range*:  $24-27/hr w2.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:  Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:  Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Website : https://www.innovasolutions.com/

Innova Solutions  is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.

One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)

ClearlyRated Client Diamond Award Winner (2020)

One of the Largest Certified MBE Companies in the NMSDC Network (2022)

Advanced Tier Services partner with AWS and Gold with MS

American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy

Job ID: 974515 Saxonburg ,  Pennsylvania Job Type: Contract Added - 06/20/24

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