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Greenphire
King of Prussia, PA, United States
We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficie
Job Source: GreenphireClarivate
Philadelphia, PA, United States
As a Customer Success Manager at Clarivate, you will be responsible for ensuring renewal and retention of subscription licenses through implementation and usage of all Clarivate Life Science solutions while also finding opportunities to upsell our products. You will need working familiarity with each Clarivate service. The ability to work independe
Job Source: ClarivateVerve Group, Inc.
, PA, United States
About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experi
Job Source: Verve Group, Inc.Clarivate Analytics US LLC
Philadelphia, PA, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Innovative Interfaces software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c ustomers, yo
Job Source: Clarivate Analytics US LLCPolar Analytics
Philadelphia, PA, United States
Job Description Job Description Polar Analytics is a Full-Stack Business Intelligence Solution for Consumer Brands. A powerful, yet simple solution for business users to get the insights they need to succeed and make the right decisions. Our mission is to empower indie DTC brands worldwide to grow faster and more profitably! What's Unique About P
Job Source: Polar AnalyticsGCG
Collegeville, PA, United States
Overview Are you a dynamic leader ready to take on the challenge of driving exceptional customer experiences while leading high-performing teams? Allied Wire and Cable, a GCG Company, is seeking passionate Customer Success Managers (CSM) to lead and inspire a group of dedicated Customer Success team members. As Allied's CSM, you'll manage, devel
Job Source: GCGGTT Communications, Inc.
, PA, United States
About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We ser
Job Source: GTT Communications, Inc.Bravado
, PA, United States
Customer Success Manager (Remote) United States of America $100,000–$175,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineerin
Job Source: BravadoLower Providence Township, PA, United States
Customer Success, Customer Relationship Manager
Audubon, PA
A leading SaaS organization is in search of a Customer Relationship Manager to join our expanding team. As a Customer Relationship Manager , you will serve as the main relationship owner for assigned clients and work with the customer on their holistic account needs.
Specifically, you will help customers onboard, adopt, and grow to help make their organization's resilience programs successful over the long term. In this role, you must be highly customer focused, excellent in communication and support, anticipatory of needs, and help to resolve issues quickly. You will be the voice of the customer and liaison back to client project and technology teams in escalating/resolving issues, coordinate new project scoped work, and shepherding projects to completion while measuring customer satisfaction. Building and maintaining strong relationships is critical to success.
The primary goal is to drive business growth and retention through high level customer satisfaction.
REQUIRED QUALIFICATIONS:
Strong relationship development and management skills, good interpersonal skill set
Strong listening skills and ability to correlate customer thoughts into company action
Demonstrable ability to communicate, present, negotiate with and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
Proven ability to manage multiple complex activities at a time
Strong verbal and written communication skills
Strong customer service and organizational skills
Strong problem resolution and decision-making skills
Strong time management skills, attention to detail and outstanding follow-up skills
Proficiency in English
PREFERRED QUALIFICATIONS:
Proven work experience (3+ years) as an Account Manager, Key Account Manager, Sales Account Manager or relevant role, ideally in a SaaS environment
Experience in multiple industries with varying levels of program complexity/maturity
Solid experience with CRM software (e.g., HubSpot/Salesforce) and MS Office (particularly MS Excel) including project management software
Knowledge of HTML and JavaScript a plus
Understanding of relationship databases and data models
Multi-lingual
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req23-00898
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Customer Success, Customer Relationship Manager jobs in Lower Providence Township, PA, United States
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