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Fenway Health
Roxbury, MA, United States
Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations for care, information, and support met at all points in their care journey. Duties
Job Source: Fenway HealthJobRialto
Boston, MA, United States
Description Call Center Rep for Neurology Dept. Length: temp only covering leave of absence Hours: 1) 7:45 to 4:30 with 1 hour lunch; 2) 8:30-5 with 1 hour lunch Strong customer service experience; Medical Office experience, Medical terminology; Previous call center experience helpful; Knowledge of epic Able to work in a fast paced environment
Job Source: JobRialtoMass Bay Credit Union
Boston, MA, United States
Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Primary Function: Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or resolves telephone and e-mail questions regarding account information. Tran
Job Source: Mass Bay Credit UnionLogixHealth
Bedford, MA, United States
$1,000 SIGNING BONUS Purpose LogixHealth is seeking a Call Center Representative in our Patient Call Center. The person in this role will represent our clients in a professional and courteous manner and provide support and service to our patients via telephone, fax and mail. Duties and Responsibilities Answer a high volume of calls from patient
Job Source: LogixHealthFenway Health
Cambridge, MA, United States
Apply Job Type Full-time Description Under the supervision of the Medical Call Center Manager, the Medical Call Center Supervisor is responsible for supervising personnel, communicating regularly with staff, identifying opportunities to improve the patient experience, ensuring adequate staffing to meet operational needs, providing feedback, carr
Job Source: Fenway HealthFenway Health
Boston
Medical Call Center Representative Boston, MA (oogle.com/maps?q=75+Amory+St+Boston+MA+USA+02119) • Patient Services Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs,
Job Source: Fenway HealthHerb Chambers Honda of Westborough
Randolph, MA, United States
Imagine coming to work every day with the tools and training you need to be successful and the confidence knowing you are working for the best. Voted a Best Place to work by the Boston Globe consecutively! For over 35 years we have been committed to providing an exceptional client experience and we know that starts with our most valuable resource-o
Job Source: Herb Chambers Honda of WestboroughMedix
Boston, MA, United States
Position Summary The role of the Patient Engagement Advocate is integral to a Patient Engagement Center dedicated to enhancing overall health and wellness. Operating across various communication channels (phone, email, chat), this role engages with patients of physical therapy to facilitate their access to necessary care. Supporting decentralized p
Job Source: MedixRoxbury
Job Description Job Description Description: Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations for care, information, and support met at all points in their care journey.
Duties include, but are not limited to, being one of the first contacts to our Health Center: answer calls from patients and other health care facilities/providers, determine the caller's need, help them with their request directly or transfer/take messages as required, proactively identify issues and work to resolve them in areas involving patient satisfaction, and patient flow.
Using standard work documents and workflows to determine how to best help callers. Some examples include: determine which provider or department to contact, make an appointment, document patient requests within our EMR, update patients on the status of their referrals and medication refill request whenever possible.
Representative Duties:
Provide excellent customer service
Greet each client in warm, welcoming, and professional manner
Log information on calls received, where required to maintain detailed and accurate records
Provide clients with correct and accurate information regarding Fenway Health services and providers
Refer unusual or difficult situations to Supervisor
Act as a liaison for the patient and health center by troubleshooting patient needs to secure a 1 to 2 call resolution
At all times maintain patient confidentiality
Establish and maintain effective working relationships with co-workers, supervisors and the general public
Schedule appointments according to established procedures
Schedule appointments according to patient needs and provider availability
Follow established scheduling procedures for booking, cancelling, rescheduling appointments
Document caller requests in EMR and route to appropriate team member
Using standardized workflows, document caller needs within EMR based on reason for call
Accurately record patient request in EMR document
Determine how to best serve caller’s request by referencing established work flows (ex: medical advice call flow, prescription request call flow, records request call flow)
Requirements: Minimum of high school graduate or equivalent
Minimum of 1 year of experience in a healthcare setting
Able to communicate in a professional and appropriate manner
Strong technical proficiency in Microsoft (Outlook, Excel, Word), scheduling software and electronic medical records systems (Epic or equivalent)
Willingness to work with a diverse patient population
Previous customer service experience in a healthcare setting
Preferred Qualifications:
Strong problem solving and complex patient management skills
Bilingual English/Spanish
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
Email Alert for Medical Call Center Representative jobs in Roxbury
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