Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Fyzical
Andover, MA, United States
New England ENT is looking for an experienced Call Center Representative with strong interpersonal and verbal communication skills Experience Provide quality customer service and support Use questioning and listening skills that support effective telephone communication Record accurate message information re: scheduling and cancellation of appt
Job Source: FyzicalJobRialto
Boston, MA, United States
Description Call Center Rep for Neurology Dept. Length: temp only covering leave of absence Hours: 1) 7:45 to 4:30 with 1 hour lunch; 2) 8:30-5 with 1 hour lunch Strong customer service experience; Medical Office experience, Medical terminology; Previous call center experience helpful; Knowledge of epic Able to work in a fast paced environment
Job Source: JobRialtoMass Bay Credit Union
Boston, MA, United States
Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Primary Function: Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or resolves telephone and e-mail questions regarding account information. Tran
Job Source: Mass Bay Credit UnionLogixHealth
Bedford, MA, United States
$1,000 SIGNING BONUS Purpose LogixHealth is seeking a Call Center Representative in our Patient Call Center. The person in this role will represent our clients in a professional and courteous manner and provide support and service to our patients via telephone, fax and mail. Duties and Responsibilities Answer a high volume of calls from patient
Job Source: LogixHealthFenway Health
Roxbury, MA, United States
Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations for care, information, and support met at all points in their care journey. Duties
Job Source: Fenway HealthProfessional Staffing Group
Boston, MA, United States
Call Center Representative - Insurance Are you passionate about delivering exceptional customer service and thriving in a dynamic and rewarding environment? We are looking for a dedicated Customer Service Representative to join our team. As a key player in our customer-centric approach, you will play a pivotal role in providing top-notch service t
Job Source: Professional Staffing GroupFenway Health
Boston, MA, United States
Medical Call Center Representative Boston, MA (http://maps.google.com/maps?q=75+Amory+St+Boston+MA+USA+02119) • Patient Services Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to
Job Source: Fenway HealthRockland Trust
Norwood, MA, United States
Job Description Rockland Trust is hiring for Call Center Representative and welcoming applications for our Norwood locations. At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all - fro
Job Source: Rockland TrustBoston, MA, United States
Position Summary
The role of the Patient Engagement Advocate is integral to a Patient Engagement Center dedicated to enhancing overall health and wellness. Operating across various communication channels (phone, email, chat), this role engages with patients of physical therapy to facilitate their access to necessary care. Supporting decentralized physical therapy clinics, the focus is on delivering personalized patient experiences. Building strong relationships and fostering patient growth for our clinics is crucial, achieved through efficient patient interaction and ensuring comfort. Standardizing processes and protocols is essential to optimize relationships with clinic staff, including front desk personnel and clinicians.
Key Responsibilities
- Listen attentively and address patient needs to convert inquiries into appointments, ensuring high patient satisfaction.
- Engage empathetically with patients, particularly those in distress, demonstrating a caring demeanor to provide reassurance and comfort.
- Utilize technology and knowledge resources to offer a localized experience, providing detailed information and directions tailored to individual needs.
- Collaborate closely with marketing, operations, technical teams, and clinic staff to enhance the patient experience through ongoing improvements.
- Work with supervisors and peers to identify and resolve issues promptly, suggesting innovative approaches to achieve best practices.
- Assist patients in identifying alternative clinic options when immediate availability is limited.
- Educate patients on insurance and financing/payment plans effectively, setting clear expectations for their appointments.
- Adhere to protocols for information handling, ensuring accurate data analysis and feedback aimed at improving patient experiences and driving growth.
- Meet Key Performance Indicators (KPIs) including handle time, call volume, conversion rates, patient satisfaction scores, and information accuracy.
- May engage in outbound calls, email communications, or chat sessions as required.
- Fulfill other assigned duties as needed.
Candidate Requirements
To succeed in this role, candidates should demonstrate:
- Equivalent of a High School/GED; preference given to candidates with a college degree.
- Minimum 2-3 years of customer support experience with at least 1 year in an inbound contact center environment, adept at managing multiple systems.
- Track record of meeting KPIs in previous roles, with tenure of at least 2-3 years.
- Dedicated home workspace with reliable high-speed internet connection.
- Excellent verbal and written communication skills, capable of engaging effectively with patients.
- Strong verbal communication abilities with clear enunciation, persuasive skills, and a passion for helping others.
- Attention to detail and ability to thrive in a fast-paced environment.
- Technological proficiency, experienced in using multiple systems and applications.
Desirable Attributes
We encourage candidates who are:
- Attentive listeners.
- Collaborative team players.
- Demonstrative of empathy and a caring attitude.
- Capable of multitasking and adhering to information capture protocols.
- Open to coaching and committed to personal development.
---
I've rewritten the job description to avoid using any of the original words while maintaining the essence and requirements of the role. Let me know if there are any adjustments you'd like to make!
Email Alert for Remote Call Center Representative jobs in Boston, MA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.