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LogixHealth
Bedford, MA, United States
Purpose R epresent our clients in a professional and courteous manner; provide support and service to our patients via telephone, fax and mail. Duties and Responsibilities Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standards Retrieve v
Job Source: LogixHealthMass Bay Credit Union
Boston, MA, United States
Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Primary Function: Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or resolves telephone and e-mail questions regarding account information. Tran
Job Source: Mass Bay Credit UnionFyzical
Andover, MA, United States
New England ENT is looking for an experienced Call Center Representative with strong interpersonal and verbal communication skills Experience Provide quality customer service and support Use questioning and listening skills that support effective telephone communication Record accurate message information re: scheduling and cancellation of appt
Job Source: FyzicalFyzical
North Andover, MA, United States
New England ENT is looking for an experienced Call Center Representative with strong interpersonal and verbal communication skills Experience Provide quality customer service and support Use questioning and listening skills that support effective telephone communication Record accurate message information re: scheduling and cancellation of appt
Job Source: FyzicalBoston Childrens Hospital
Brookline, MA, United States
Job Posting Description Monday - Friday 8:30am-5:00pm hybrid Please note this job is located in Brookline, MA. This will be onsite for the first 6 months for training purposes. Then the remote option will be 2-3 times a week. Patient Experience Representative (call center) - Dental 1. Customer Service a. Demonstrates positive and effective cust
Job Source: Boston Childrens HospitalChildren's Hospital Boston
Boston
74838BRJob Posting Title:Patient Experience Representative (Call center) DentalDepartment:Dental ServicesAutoReqId:74838BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital OperationsJob Posting Description: Monday - Friday 8:30am-5:00pm hybrid Please note this job is located in Brookline, MA. This will be onsi
Job Source: Children's Hospital BostonNortheast Health
Boston, MA, United States
Join us at Northeast Health Services , a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower administrative professionals like you to make a difference in the field of behavioral health. We are committed to improving accessibility while raising the standard of care. As an Intake Call Center Representative
Job Source: Northeast HealthHumana
Boston, MA, United States
Become a part of our caring community and help us put health first Humana/iCare is seeking a Call Center and Claims Representative 2 to meet the needs of members, potential enrollees and providers by providing a resource by phone, to answer member and provider inquiries related to benefits, eligibility and claims, to provide support for the custom
Job Source: HumanaBedford, MA, United States
$1,000 SIGNING BONUS
Purpose
LogixHealth is seeking a Call Center Representative in our Patient Call Center. The person in this role will represent our clients in a professional and courteous manner and provide support and service to our patients via telephone, fax and mail.
Duties and Responsibilities
Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standards.
Retrieve voice messages from mail box and return patient calls within 24 hours. Research inquiry if needed.
Respond to patient requests by telephone, fax or email; review request, provide information requested or determine who can best provide appropriate information and route the request to the proper person
Provide patient with their claim balance as requested.
Update patient’s insurance information in the system and then re-bill to the new insurance carrier. If requested update patient’s address in the system.
Perform daily mailings of letters to patients and HCFA claim forms
Qualifications
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities perform the duties.
Education (degrees, certificates, licenses, etc.)
High School Diploma or equivalent combination of education and experience.
Computer Skills
Prior MS Office experience, including proficiency with Excel and Word, data entry, demonstrated ability to use the appropriate data collection software, and internet software experience required.
Experience
One to two years related call center experience preferred; customer service experience required.
Specific Job Knowledge, Skill and Ability
Ability to simultaneously converse over the phone, problem solve, and enter data in the client software database
Must possess a pleasant telephone voice/manner
Ability to add, to subtract, multiply and divide in all units of measure
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals
Ability to write routine reports and correspondence
Ability to communicate effectively with customers or fellow employees
Ability to apply common sense understanding to carry out instructions
Ability to deal with problems involving several concrete variables in standardized situations
Specific vision abilities required by this job include close vision
Ability to sit for prolonged periods of time, use hands, talk, hear and occasionally walk and reach with hands or arms
Bilingual in English and Spanish desired
Benefits at LogixHealth:
We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events.
About LogixHealth:
At LogixHealth we provide expert coding and billing services that allow physicians to focus on providing great clinical care. LogixHealth was founded in the 1990s by physicians to service their own practices and has grown to become the nation’s leading provider of unsurpassed software-enabled revenue cycle management services, offering a complete range of solutions, including coding and claims management and the latest business intelligence reporting dashboards for clients in 40 states.
Since our first day, we have had a clear vision of a better healthcare system and have continually evolved to get there. In addition to providing expert revenue cycle services, we utilize proprietary software to provide valuable financial, clinical, and other data insights that directly improve the quality and efficiency of patient care.
At LogixHealth, we’re committed to Making intelligence matter through our pillars of Physician-Inspired Knowledge, Unrivaled Technology and Impeccable Service.
To learn more about us, visit our website https://www.logixhealth.com/.
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Email Alert for Call Center Representative, Patient Call Center jobs in Bedford, MA, United States
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