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LogixHealth
Bedford
Job Description Job Description $1,000 SIGNING BONUS Purpose LogixHealth is seeking a Call Center Representative in our Patient Call Center. The person in this role will represent our clients in a professional and courteous manner and provide support and service to our patients via telephone, fax and mail. Duties and Responsibilities Answer a h
Job Source: LogixHealthLogixHealth
Bedford, MA, United States
Purpose R epresent our clients in a professional and courteous manner; provide support and service to our patients via telephone, fax and mail. Duties and Responsibilities Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standards Retrieve v
Job Source: LogixHealthLogixHealth
Bedford
Job Description Job Description Purpose Represent our clients in a professional and courteous manner; provide support and service to our patients via telephone, fax and mail. Duties and Responsibilities Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according t
Job Source: LogixHealthFyzical
Andover, MA, United States
New England ENT is looking for an experienced Call Center Representative with strong interpersonal and verbal communication skills Experience Provide quality customer service and support Use questioning and listening skills that support effective telephone communication Record accurate message information re: scheduling and cancellation of appt
Job Source: FyzicalJobRialto
Boston, MA, United States
Description Call Center Rep for Neurology Dept. Length: temp only covering leave of absence Hours: 1) 7:45 to 4:30 with 1 hour lunch; 2) 8:30-5 with 1 hour lunch Strong customer service experience; Medical Office experience, Medical terminology; Previous call center experience helpful; Knowledge of epic Able to work in a fast paced environment
Job Source: JobRialtoMass Bay Credit Union
Boston
Job Description Job Description Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Primary Function: Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or resolves telephone and e-mail questions re
Job Source: Mass Bay Credit UnionMass Bay Credit Union
Boston, MA, United States
Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Primary Function: Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or resolves telephone and e-mail questions regarding account information. Tran
Job Source: Mass Bay Credit UnionCranney Home Services
Danvers
Job Description Job Description Description: We are looking for an Experienced Customer Service Rep! Your career in Customer Service starts here at Cranney Home Services! A five-star place to work, this is the company that will transform your career as we strive to ensure our employees are taken care of. We are known for stability and offer oppo
Job Source: Cranney Home ServicesBedford, MA, United States
$1,000 SIGNING BONUS
Purpose
LogixHealth is seeking a Call Center Representative in our Patient Call Center. The person in this role will represent our clients in a professional and courteous manner and provide support and service to our patients via telephone, fax and mail.
Duties and Responsibilities
Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standards.
Retrieve voice messages from mail box and return patient calls within 24 hours. Research inquiry if needed.
Respond to patient requests by telephone, fax or email; review request, provide information requested or determine who can best provide appropriate information and route the request to the proper person
Provide patient with their claim balance as requested.
Update patient’s insurance information in the system and then re-bill to the new insurance carrier. If requested update patient’s address in the system.
Perform daily mailings of letters to patients and HCFA claim forms
Qualifications
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities perform the duties.
Education (degrees, certificates, licenses, etc.)
High School Diploma or equivalent combination of education and experience.
Computer Skills
Prior MS Office experience, including proficiency with Excel and Word, data entry, demonstrated ability to use the appropriate data collection software, and internet software experience required.
Experience
One to two years related call center experience preferred; customer service experience required.
Specific Job Knowledge, Skill and Ability
Ability to simultaneously converse over the phone, problem solve, and enter data in the client software database
Must possess a pleasant telephone voice/manner
Ability to add, to subtract, multiply and divide in all units of measure
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals
Ability to write routine reports and correspondence
Ability to communicate effectively with customers or fellow employees
Ability to apply common sense understanding to carry out instructions
Ability to deal with problems involving several concrete variables in standardized situations
Specific vision abilities required by this job include close vision
Ability to sit for prolonged periods of time, use hands, talk, hear and occasionally walk and reach with hands or arms
Bilingual in English and Spanish desired
Benefits at LogixHealth:
We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events.
About LogixHealth:
At LogixHealth we provide expert coding and billing services that allow physicians to focus on providing great clinical care. LogixHealth was founded in the 1990s by physicians to service their own practices and has grown to become the nation’s leading provider of unsurpassed software-enabled revenue cycle management services, offering a complete range of solutions, including coding and claims management and the latest business intelligence reporting dashboards for clients in 40 states.
Since our first day, we have had a clear vision of a better healthcare system and have continually evolved to get there. In addition to providing expert revenue cycle services, we utilize proprietary software to provide valuable financial, clinical, and other data insights that directly improve the quality and efficiency of patient care.
At LogixHealth, we’re committed to Making intelligence matter through our pillars of Physician-Inspired Knowledge, Unrivaled Technology and Impeccable Service.
To learn more about us, visit our website https://www.logixhealth.com/.
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Email Alert for Call Center Representative, Patient Call Center jobs in Bedford, MA, United States
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