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Kelly Services
Canton
**Looking for a new job? ** Kelly has partnered with a premier Insurance company that is located in Canton, MA. **Call Center Representative - ** Take incoming calls from clients and agents. Accurately complete account transactions, provide information to clients and review policies. Must have MS Office skills and customer service skills. 2 years o
Job Source: Kelly ServicesInsight Global
Boston
Job Description Insight Global is hiring an Overnight Call Center Representative to join an established team of Operators onsite in Boston, MA. Schedule is Tuesday to Saturday 11pm - 7:30AM. This person will support inbound calls for multiple hospitals and private practices within the state of Massachusetts. Inbound calls for various department tra
Job Source: Insight GlobalTEKsystems
Boston
Our client is hiring for... Call Center Representative (Hiring for all shifts) Description: + Customer Service Reps are taking 200 calls a day from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics + Their job is to determine who's on call at a client, pull up contact info in database and triage the call to t
Job Source: TEKsystemsFenway Health
Boston, MA, United States
Medical Call Center Representative Boston, MA (http://maps.google.com/maps?q=75+Amory+St+Boston+MA+USA+02119) • Patient Services Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to
Job Source: Fenway HealthFenway Health
Cambridge, MA, United States
Apply Job Type Full-time Description Under the supervision of the Medical Call Center Manager, the Medical Call Center Supervisor is responsible for supervising personnel, communicating regularly with staff, identifying opportunities to improve the patient experience, ensuring adequate staffing to meet operational needs, providing feedback, carr
Job Source: Fenway HealthFenway Health
Roxbury, MA, United States
Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations for care, information, and support met at all points in their care journey. Duties
Job Source: Fenway HealthSpaulding Rehabilitation
Brighton
Medical Service Representative - ( 3292485 ) **Description** **Summary** Responsible for overseeing all activities associated with the scheduling of outpatients for the physician practice at the center. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individuals' insuranc
Job Source: Spaulding RehabilitationLogixHealth
Bedford, MA, United States
$1,000 SIGNING BONUS Purpose LogixHealth is seeking a Call Center Representative in our Patient Call Center. The person in this role will represent our clients in a professional and courteous manner and provide support and service to our patients via telephone, fax and mail. Duties and Responsibilities Answer a high volume of calls from patient
Job Source: LogixHealthBoston
Medical Call Center Representative
Boston, MA (oogle.com/maps?q=75+Amory+St+Boston+MA+USA+02119) • Patient Services
Job Type
Full-time
Description
Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations for care, information, and support met at all points in their care journey.
Duties include, but are not limited to, being one of the first contacts to our Health Center: answer calls from patients and other health care facilities/providers, determine the caller's need, help them with their request directly or transfer/take messages as required, proactively identify issues and work to resolve them in areas involving patient satisfaction, and patient flow.
Using standard work documents and workflows to determine how to best help callers. Some examples include: determine which provider or department to contact, make an appointment, document patient requests within our EMR, update patients on the status of their referrals and medication refill request whenever possible.
Representative Duties:
Provide excellent customer service
+ Greet each client in warm, welcoming, and professional manner
+ Log information on calls received, where required to maintain detailed and accurate records
+ Provide clients with correct and accurate information regarding Fenway Health services and providers
+ Refer unusual or difficult situations to Supervisor
+ Act as a liaison for the patient and health center by troubleshooting patient needs to secure a 1 to 2 call resolution
+ At all times maintain patient confidentiality
+ Establish and maintain effective working relationships with co-workers, supervisors and the general public
Schedule appointments according to established procedures
+ Schedule appointments according to patient needs and provider availability
+ Follow established scheduling procedures for booking, cancelling, rescheduling appointments
Document caller requests in EMR and route to appropriate team member
+ Using standardized workflows, document caller needs within EMR based on reason for call
+ Accurately record patient request in EMR document
+ Determine how to best serve caller’s request by referencing established work flows (ex: medical advice call flow, prescription request call flow, records request call flow)
Requirements
+ Minimum of high school graduate or equivalent
+ Minimum of 1 year of experience in a healthcare setting
+ Able to communicate in a professional and appropriate manner
+ Strong technical proficiency in Microsoft (Outlook, Excel, Word), scheduling software and electronic medical records systems (Epic or equivalent)
+ Willingness to work with a diverse patient population
+ Previous customer service experience in a healthcare setting
Preferred Qualifications:
+ Strong problem solving and complex patient management skills
+ Bilingual English/Spanish
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
Salary Description
$22.62-$24.87 per hour ($44,100-$48,500)
Email Alert for Medical Call Center Representative_ jobs in Boston
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