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CoreTechs
Norristown, PA, United States
Customer Success, Customer Relationship Manager Audubon, PA A leading SaaS organization is in search of a Customer Relationship Manager to join our expanding team. As a Customer Relationship Manager , you will serve as the main relationship owner for assigned clients and work with the customer on their holistic account needs. Specifically, you
Job Source: CoreTechsCoreTechs
Lower Providence Township, PA, United States
Customer Success, Customer Relationship Manager Audubon, PA A leading SaaS organization is in search of a Customer Relationship Manager to join our expanding team. As a Customer Relationship Manager , you will serve as the main relationship owner for assigned clients and work with the customer on their holistic account needs. Specifically, you
Job Source: CoreTechsAktana
Philadelphia, PA, United States
The Customer Relationship Leader is responsible for the relationship development, strategic engagement, and value realization through Aktana solutions with our clients. A successful Customer Relationship leader will partner with clients using deep industry and client knowledge to engage, inspire and identify how to best generate value for our clien
Job Source: AktanaFirstBank
, PA, United States
Description Position Summary: The Relationship Manager (RM) generates and manages consumer, Corporate & Industrial (C&I) and Commercial Real Estate (CRE) loan and deposit portfolios, fosters a balance between loan production and credit quality, and minimizes risk through adherence of established bank policies. Retains, strengthens and develops re
Job Source: FirstBankCubeSmart
, PA, United States
Overview This is a hybrid role based in Malvern, PA. CubeSmart is currently seeking a Relationship Manager to join the Third Party Management team at our corporate office in Malvern, PA. The Relationship Manager serves as the primary contact and first line of support for third party management owners. Who we are: At CubeSmart, we’re intentional ab
Job Source: CubeSmartAscensus
, PA, United States
Newport, an Ascensus company, helps employers offer their associates a more secure financial future throughretirement plans,insuranceandconsulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and respon
Job Source: AscensusPiedmont Airlines
Philadelphia, PA, United States
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, rel
Job Source: Piedmont AirlinesBrown Brothers Harriman & Co.
Philadelphia, PA, United States
At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever y
Job Source: Brown Brothers Harriman & Co., PA, United States
**Voice Systems Engineering, Inc.**
**Customer Relationship Operations Manager**
**Trevose, PA - Full Time**
* Cement our value of customer centricity by shaping the operations of our Relationship Center through strategic decision making and customer advocacy
* Utilize your refined leadership skills to help create an environment that promotes teamwork, respect, empowerment, and open communication among relationship center agents
* Leverage your sharpened analytical skills to make data driven decisions that transform the future of our Relationship Center
* Driving the overall performance of the relationship center operations including, planning service level needs, maintaining workforce adherence, team productivity, compliance & customer satisfaction
* Building and supporting improved analytic reporting, information flow, business process streamlining and organizational planning to improve customer satisfaction
* Monitoring metrics for the relationship center team and creating continuous improvement processes to better meet customer and company goals
* Managing staffing needs including hiring, development, and performance management
* Building and implementing best practices and policies that maximize relationship center agent development, training, retention, and overall performance.
* Generating actionable insights from data by developing reports, metrics, and KPIs
* Inspiring and supporting process improvement initiatives to ensure strategic goals are met
* Developing and maintaining performance feedback systems and evaluations that reinforce established customer experience standards and agent conduct
* 5+ years of experience and proven success developing and managing a high-performance customer care team, preferably within an environment of incoming inquiries via phone, chat and email.
* Experience working with virtual workforce planning, recruiting, and training.
* Experience utilizing and implementing enabling technology (i.e., CRM applications) to drive a continuously improving customer experience
* Experience with complex operational, process, and performance improvement projects. Prior experience with IT-related projects like system upgrade or new implementation is a plus
* Strong leadership skills with ability to inspire, coach, and develop agents into an effective, highly motivated, results oriented team
* Excellent written and verbal communications that are attentive to the needs of customers
* Collaborative, solutions oriented, and comfortable with operating in an ambiguous and ever-changing environment
* Passion for helping others with a combination of technical and interpersonal skills
* Outstanding ability to manage relationships and balance customer, project, organization, and team needs to ensure mutually beneficial outcomes.
* Excellent consultative skills and ability to communicate effectively across varied stakeholder audiences from the most junior to the most senior level roles.
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Email Alert for Customer Relationship Operations Manager jobs in , PA, United States
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