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CoreTechs
Lower Providence Township, PA, United States
Customer Success, Customer Relationship Manager Audubon, PA A leading SaaS organization is in search of a Customer Relationship Manager to join our expanding team. As a Customer Relationship Manager , you will serve as the main relationship owner for assigned clients and work with the customer on their holistic account needs. Specifically, you
Job Source: CoreTechsPop-Up Talent
Lower Providence Township, PA, United States
Job Description Customer Success, Customer Relationship Manager Audubon, PA A leading SaaS organization is in search of a Customer Relationship Manager to join our expanding team. As a Customer Relationship Manager , you will serve as the main relationship owner for assigned clients and work with the customer on their holistic account needs. S
Job Source: Pop-Up TalentCoreTechs
Norristown, PA, United States
Customer Success, Customer Relationship Manager Audubon, PA A leading SaaS organization is in search of a Customer Relationship Manager to join our expanding team. As a Customer Relationship Manager , you will serve as the main relationship owner for assigned clients and work with the customer on their holistic account needs. Specifically, you
Job Source: CoreTechsVoice Systems Engineering, Inc
, PA, United States
**Voice Systems Engineering, Inc.** **Customer Relationship Operations Manager** **Trevose, PA - Full Time** * Cement our value of customer centricity by shaping the operations of our Relationship Center through strategic decision making and customer advocacy * Utilize your refined leadership skills to help create an environment that promotes tea
Job Source: Voice Systems Engineering, IncRoyal Farms
Sicklerville, NJ, United States
Description: The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candid
Job Source: Royal FarmsRoyal Farms
Clarksboro, NJ, United States
Description: The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candid
Job Source: Royal FarmsRoyal Farms
Sicklerville, NJ, United States
Description: The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candid
Job Source: Royal FarmsRoyal Farms
Broomall, PA, United States
Description: The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candid
Job Source: Royal FarmsPhiladelphia, PA, United States
The Customer Relationship Leader is responsible for the relationship development, strategic engagement, and value realization through Aktana solutions with our clients. A successful Customer Relationship leader will partner with clients using deep industry and client knowledge to engage, inspire and identify how to best generate value for our clients and for Aktana.
Our offices are located in Fort Washington, PA, and we are looking for candidates in the Philadelphia region (PA/NJ/DE).
The ideal candidate has experience managing and building trust in client relationships within the pharmaceutical industry. The Customer Relationship Leader must develop deep knowledge of their clients from a content - brand strategy and therapeutic interest, technical maturity and commercial model, and market engagement interactions - and a personal perspective - key stakeholders, roles/responsibilities, and internal relationships. The Customer Relationship Leader will collaborate with Sales on a shared understanding of account activities, expectations, and to coordinate client experiences; and with Delivery Leaders to maintain an understanding of delivery, expectations for current projects, and to coordinate transitions. A highly effective Customer Relationship Leader brings analytic savvy and is comfortable interpreting data to create and tell a story, adept at solving complex problems, and has working knowledge of strategic planning, investment decision making and marketing and sales processes within pharmaceutical companies.
What you'll own and accomplish...
You will own the development and maintenance of the long-term client relationship.
You will own the development of the strategy, roadmap, and maturity model for applying Aktana's capabilities to client businesses and brands.
You will develop, manage and oversee execution of the stakeholder engagement plan.
You will help set and actively manage client expectations related to engagements.
You will help clients to establish success criteria and then communicate and monitor.
You will drive the creation of relevant business cases, acting as a strategic advisor to clients and to the Aktana client teams supporting them.
You will support clients in setting expectations for the impact of Aktana solutions, and assist them in reviewing impact throughout the lifecycle of their engagement with Aktana, including creation of tangible action plans.
You will actively support the development and validation of statements of work.
You will collaborate with the Aktana Advanced Services and Product teams to identify and advocate for innovation and customer-requested ideas.
Key Performance Indicators:
Client retention, sustaining and growing value creation for Aktana
Client satisfaction scores reflecting positive client engagement with Aktana
Feedback from delivery team about effectiveness in supporting delivery
Feedback from sales about effectiveness in supporting sales and account growth
What you'll need to be successful...
You need the ability to form strategic, solid partnerships
You need value-based sales skills
You need analytical and reasoning skills
You need to be highly effective at influencing and leading others
You need a high degree of adaptability, meeting clients where they are
You need the ability to identify and position how Aktana's capabilities complement client strategic objectives to improve operational execution
You need excellent written and verbal communication
You'll really stand out if...
You have direct experience working with marketing, sales, brand management and commercial effectiveness within pharmaceutical industry
You have experience working in a global workplace environment, supporting clients with offices in multiple geographies and time zones
You have extensive experience in business case creation and the translation of expectations into formal statements of work
Why you'll love working at Aktana...
Committed to customer success and innovation, Aktana is at the forefront of transforming how life sciences companies share information with healthcare providers (HCPs). Our proprietary platform harnesses machine learning algorithms to enable marketing and sales teams to seamlessly coordinate and optimize multi-channel engagement with HCPs. Today, more than half of the top 20 global pharma companies are using Aktana for intelligent engagement.
Aktana is growing fast and looking for exceptional talent to join our team. We are committed to building a diverse workplace in which our employees are empowered to do their best work, and we strongly encourage candidates from all backgrounds to apply. We value hard work, transparency, and collaboration - and we like to have fun too! We are Great Place to Work Certified, an honor given based on validated feedback from employees who report a consistently positive experience working at Aktana.
Headquartered in San Francisco, we also have offices in Philadelphia, London, Barcelona, Bucharest Tokyo, Osaka, Shanghai, Beijing, Sydney, Pune, and Sao Paulo.
Aktana conducts background investigations and/or reference checks on all new hires.
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Email Alert for Customer Relationship Leader jobs in Philadelphia, PA, United States
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