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SAIC
San Diego, CA, United States
Description SAIC is seeking an IT Service Desk Analyst with an active Secret clearance to support the Navy's Service Management, Integration and Transport Program (SMIT) at Naval Base Coronado in Coronado, CA. This position is located in the San Diego, CA area and is therefore open to candidates local to the area only. NOTE: Weekends and Holid
Job Source: SAICSAIC
San Diego, CA, United States
Description SAIC is seeking an IT Service Desk Analyst with an active Secret clearance to support the Navy's Service Management, Integration and Transport Program (SMIT) at Naval Base Coronado in Coronado, CA. This position is located in the San Diego, CA area and is therefore open to candidates local to the area only. NOTE: Weekends and Holida
Job Source: SAICGKN Aerospace
El Cajon, CA, United States
Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we're inspired by the opportunities to innovate and break boundaries. We're proud to play a part in protecting the world's democracies. A
Job Source: GKN AerospaceEndeavor Bank
San Diego
Job Description Job Description Position: IT Specialist Location: Carlsbad, CA Schedule: Monday – Friday (8am – 5pm) some flexibility Reports to: Information Security Officer Benefits: Full-time employees will be eligible to participate in all Bank sponsored benefits including medical, dental, vision and life insurance, and 401(k) progr
Job Source: Endeavor BankT-Solutions, Inc.
Coronado, CA, United States
Overview Overview T-Solutions is the company people want to work for and work with when seeking global services and innovative solutions. We employ highly qualified and uniquely skilled professionals who are committed to providing services with integrity. We are the preferred partner to deliver excellence and to enrich our clients, employees, and
Job Source: T-Solutions, Inc.T-Solutions
Coronado, CA, United States
Overview Overview T-Solutions is the company people want to work for and work with when seeking global services and innovative solutions. We employ highly qualified and uniquely skilled professionals who are committed to providing services with integrity. We are the preferred partner to deliver excellence and to enrich our clients, employees, and
Job Source: T-SolutionsXiltriX North America
San Diego, CA, United States
Deal Desk Analyst Join us at XiltriX North America based in San Diego. Our robust, real-time monitoring platform is used by clients in biotech, pharma, IVF/ART, bio-/ cryo-banking and R&D to protect their fragile scientific work, equipment, and facilities, as well as to meet stringent compliance requirements. Our solution has been proven , and
Job Source: XiltriX North AmericaVets Hired
San Diego, CA, United States
About the job Support Desk Analyst - Remote This is a fully remote position. Responsibilities: Receive client (internal and external) inquiries via Web Portal and Phone regarding product functionality or problems. Research with the clients (internal and external) to fully diagnose the issue then develop creative solutions and respond within establ
Job Source: Vets HiredSan Diego, CA, United States
Description:
This person will be the first individual of the San Diego team they are building out. They are looking to move out one of their current managers and find more people later down the line. This person will be assigned an East Coast mentor to get them off the ground.
As a Service Desk Analyst, you will work alongside a team of 12 other analysts providing advanced support for internal and external customer’s hardware and software issues. You will act as the first level of support for both internal and external customers. Using ServiceNow ticketing systems taking roughly 15-20 tickets per day. Issues may include but are not limited to, password resets, Outlook email issues, Office 365 suite, blue screen of death, VPN connectivity problems, printer connections. This technician will look for trends in the service desk team and work on ways to reduce the overall call volume.
This analyst will take 15-20 tickets per day via ServiceNow, they will touch about 30 tickets per day.
Technicians will have excellent troubleshooting skills, a sense of urgency and the ability to prioritize time with minimal supervision are a must. A nice to have would be a candidate who has some scripting.
Position Responsibilities
• Work closely with Senior Service Desk Analysts and escalation teams
• Catch mistakes and information gaps in tickets to ensure high quality
• Provide Tier-1 support for Microsoft Office issues
• Create, maintain and advise customers on file shares and security including NTFS/DFS and Citrix ShareFile
• Help create and maintain support processes for all areas of the business
• Work in an on-call rotation
Required Qualifications:
• 2+ years’ experience supporting a mixed environment of enterprise and non-standard applications
• Strong communication and active listening skills
• Strong investigation and diagnostic skills
• Familiarity with ITIL processes
• Basic understanding of networking technologies
Preferred Qualifications:
• Familiarity with Cisco phone provisioning
• Familiarity with Citrix hosted applications
• Experience with Active Directory and Kerberos
Additional Knowledge/skills of value:
• SolarWinds
• Microsoft SQL Server database experience
• Automation technologies & processes (GE Proficy, PLCs)
Skills:
Help desk, Ticketing system, Office 365, active directory, servicenow, powershell, solarwinds, citrix
Top Skills Details:
Help desk,Ticketing system,Office 365,active directory,servicenow
Additional Skills & Qualifications:
Patience – Will be dealing with folks who do not work with computers on a daily basis. Learn how to work outside of procedure, how do you get from point a to point B by following what makes sense. Have to be able to keep a customer at bay even when you do not understand what their issue is.
Very adaptable. Get thrown the same issue over and over again but each time find a new way to solve it.
Doing external and internal support. Customers or employees will provide the same issues but present the issues in different ways. Probing questions are very important.
Virtualization and Application support are important.
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Email Alert for Service Desk Analyst jobs in San Diego, CA, United States
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