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TEKsystems
San Diego, CA, United States
Description: This person will be the first individual of the San Diego team they are building out. They are looking to move out one of their current managers and find more people later down the line. This person will be assigned an East Coast mentor to get them off the ground. As a Service Desk Analyst, you will work alongside a team of 12 other
Job Source: TEKsystemsSAIC
San Diego, CA, United States
Description SAIC is seeking an IT Service Desk Analyst with an active Secret clearance to support the Navy's Service Management, Integration and Transport Program (SMIT) at Naval Base Coronado in Coronado, CA. This position is located in the San Diego, CA area and is therefore open to candidates local to the area only. NOTE: Weekends and Holida
Job Source: SAICTEKsystems
San Diego, CA, United States
Description: We are looking to hire for a Service Desk Analyst to join a small team on a fast growing organization in the construction industry. The hope is to hire Professionals who have hopes and dreams of career progression. Several members that have been hired onto this team have moved on to even lead other groups. The manager himself came on a
Job Source: TEKsystemsTEKsystems
San Diego, CA, United States
*Description:* We are hiring a Service Desk Analyst for a major construction company. In this role, you will work alongside a team of 12 other analysts providing advanced support for internal and external customers hardware and software issues. You will act as the first level of support for both internal and external customers. Using ServiceNow tic
Job Source: TEKsystemsGKN Aerospace
El Cajon, CA, United States
Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we're inspired by the opportunities to innovate and break boundaries. We're proud to play a part in protecting the world's democracies. A
Job Source: GKN AerospaceTEKsystems
San Diego
Description: We are hiring a Service Desk Analyst for a major construction company. In this role, you will work alongside a team of 12 other analysts providing advanced support for internal and external customer’s hardware and software issues. You will act as the first level of support for both internal and external customers. Using ServiceNow tick
Job Source: TEKsystemsTEKsystems
San Diego
Description: This person will be the first individual of the San Diego team they are building out. They are looking to move out one of their current managers and find more people later down the line. This person will be assigned an East Coast mentor to get them off the ground. As a Service Desk Analyst, you will work alongside a team of 12 other an
Job Source: TEKsystemsVets Hired
San Diego, CA, United States
About the job Support Desk Analyst - Remote This is a fully remote position. Responsibilities: Receive client (internal and external) inquiries via Web Portal and Phone regarding product functionality or problems. Research with the clients (internal and external) to fully diagnose the issue then develop creative solutions and respond within establ
Job Source: Vets HiredSan Diego, CA, United States
Description
SAIC is seeking an IT Service Desk Analyst with an active Secret clearance to support the Navy's Service Management, Integration and Transport Program (SMIT) at Naval Base Coronado in Coronado, CA.
This position is located in the San Diego, CA area and is therefore open to candidates local to the area only.
NOTE:
Weekends and Holidays possible based on client needs
Job Duties and Responsibilities:
Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
Assists end-users/customers in resolving their IT issues accurately and promptly
Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests
Interacts with the end-user to resolve the user's technical issues
Remotely accesses the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own
Troubleshoots network connectivity issues, working with remote employees on a corporate network
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own
Provides supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem
Supports users by performing system tests and updates after they complete their troubleshooting and necessary repairs
Supports department-wide operations by supporting the creation, editing, and maintenance of IT documents
Qualifications
Required Education:
High School Diploma/GED and 1+ years of IT support experience; education accepted in lieu of experience
Required Experience:
Ability to solve technical issues via telephone, email, and chat
Ability to learn customer support processes and techniques
Ability to work well with all teammates and multi-task in a fast-paced environment
Outstanding analytical and problem solving skills, and excellent customer service
Excellent interpersonal, written, and oral communication skills
Required Certifications:
Must have at least one of the following DoD 8570 IAT Level 1/Level 2 certifications: CompTIA A+
CompTIA Network+
CompTIA Security+
Cisco Certified Network Associate-Security (CCNA-Security)
CySA+
Required Clearance:
Must have an active Secret clearance
Target salary range: $45,001 - $55,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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Email Alert for IT Service Desk Analyst jobs in San Diego, CA, United States
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