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Cannon Search Partners
San Diego, CA, United States
Join a dynamic IT team as a full time Desktop Support Specialist , providing crucial 3rd level support in a fast-paced professional services environment. Responsibilities: Install, troubleshoot, and maintain desktop systems and peripherals. Resolve client-side network and remote access issues. Research and resolve software/hardware errors. Monit
Job Source: Cannon Search PartnersCannon Search Partners
San Diego, CA, United States
Join a dynamic IT team as a full time Desktop Support Specialist , providing crucial 3rd level support in a fast-paced professional services environment. Responsibilities: Install, troubleshoot, and maintain desktop systems and peripherals. Resolve client-side network and remote access issues. Research and resolve software/hardware errors. Monit
Job Source: Cannon Search PartnersDeacon Recruiting
San Diego, CA, United States
A cohort of talented professionals who engage in teambuilding activities regularly “Coworkers are great as well as management” - Current Employee Review YOUR TYPICAL DAY... Install, configure, diagnose, and troubleshoot computer equipment, peripherals, software, and services Provide technical support and training to assist with technology needs at
Job Source: Deacon RecruitingSAIC
San Diego, CA, United States
Description SAIC is seeking an IT Service Desk Analyst with an active Secret clearance to support the Navy's Service Management, Integration and Transport Program (SMIT) at Naval Base Coronado in Coronado, CA. This position is located in the San Diego, CA area and is therefore open to candidates local to the area only. NOTE: Weekends and Holida
Job Source: SAICGKN Aerospace
El Cajon, CA, United States
Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we're inspired by the opportunities to innovate and break boundaries. We're proud to play a part in protecting the world's democracies. A
Job Source: GKN AerospaceXiltriX North America
San Diego, CA, United States
Deal Desk Analyst Join us at XiltriX North America based in San Diego. Our robust, real-time monitoring platform is used by clients in biotech, pharma, IVF/ART, bio-/ cryo-banking and R&D to protect their fragile scientific work, equipment, and facilities, as well as to meet stringent compliance requirements. Our solution has been proven , and
Job Source: XiltriX North AmericaGriffin Funding
San Diego, CA, United States
Job Description Job Description Griffin Funding is a national direct lender focusing on Non-QM (DSCR, Bank Stmt, & 5-10 units), VA and HELOANs Loans in 27 states. Our Orange County office is located in Laguna Niguel. We are seeking experienced Loan Officers to call and close our leads. We are GROWING & PROFITING in this market, while others are s
Job Source: Griffin FundingSAIC
San Diego, CA, United States
Description SAIC is seeking an IT Service Desk Analyst with an active Secret clearance to support the Navy's Service Management, Integration and Transport Program (SMIT) at Naval Base Coronado in Coronado, CA. This position is located in the San Diego, CA area and is therefore open to candidates local to the area only. NOTE: Weekends and Holid
Job Source: SAICSan Diego, CA, United States
About the job Support Desk Analyst - Remote
This is a fully remote position. Responsibilities:
Receive client (internal and external) inquiries via Web Portal and Phone regarding product functionality or problems.
Research with the clients (internal and external) to fully diagnose the issue then develop creative solutions and respond within established timelines.
Provide consultative guidance to customers (internal and external) towards the resolution to their service issue.
Troubleshoot and resolve intermediate to advanced issues, or determine resources required to resolve.
Effectively manage expectations that are set with customers (internal and external).
Maintain accurate, high quality and timely documentation for all steps and activities undertaken in order to resolve client (internal and external) issues/questions.
Escalate unresolved client (internal and external) issues as necessary to ensure timely resolution.
Routinely update the client on active issues to gain additional information or to advise of status of issues.
Interface with other travel departments as necessary to resolve customer (internal and external) issues.
Maintain working knowledge of all products that you support including new releases and new functionality.
Basic Qualifications:
Min of 1-2 years travel industry knowledge/experience
Knowledge of Concur or Deem On-Line Booking tool experience
Demonstrate understanding of working principles of CRM (Customer Relationship Management).
Able to think laterally in solving problems.
Able to produce coherent instructions and relative documentation.
Comfortable presenting to/meeting with internal/external staff of all levels.
Knowledge of at least one GDS.
Sound working knowledge of MS Office Products.
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Email Alert for Support Desk Analyst - Remote jobs in San Diego, CA, United States
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