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Zencity
New York, NY, United States
Zencity is a mission-driven startup re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works w
Job Source: ZencitySimon Data
New York, NY, United States
About Us Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We're scrappy problem solvers who believe
Job Source: Simon DataOffered.ai
Little Ferry, NJ, United States
Offered.ai is helping Zencity find great candidates. Click the 'Apply' button to submit your application and learn more about Zencity and the role. Job Description Zencity is a mission-driven startup re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey
Job Source: Offered.aiSwooped
Little Ferry, NJ, United States
About the Role: our client puts companies in the driver’s seat of the modern customer journey by helping them tap into the product usage trends, social intent, and community conversations that fuel growth. Why Our client needs you: Our client's customers are the heartbeat of its business, and it’s searching for a Customer Success Manager, Enterpris
Job Source: SwoopedSimon Data
New York, NY, United States
About Us Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe i
Job Source: Simon Datastensul
New York, NY, United States
Who We Are Stensul dramatically reduces marketing creation time - by up to 90% - so teams can better focus on improving marketing performance. Stensul makes this possible by streamlining the collaboration process and simplifying marketing asset creation for all marketers so they can create high-performing campaigns that drive stronger results. Ste
Job Source: stensulZencity
, NY, United States
Zencity is a mission-driven startup re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works w
Job Source: ZencityReCharge
Little Ferry, NJ, United States
Who We Are In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy. Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Rechar
Job Source: ReChargeLittle Ferry, NJ, United States
About Our Client
Our client is a SaaS platform designed to help students complete their degree and achieve career success. The platform provides a user-friendly experience that helps students plan ahead and manage their progress, while also providing advisors and administrators with valuable data to allocate resources. By joining the team, you can help empower all students to have the best-possible experiences and outcomes.
About The Role
As an Enterprise Customer Success Manager, you will work on:
Relationship Management: Become an effective point of contact for institutions. Build and cultivate deep, trusted, and transparent relationships with partners, exceeding their expectations during every phase of the customer lifecycle.
Value Realization: Establish clear partner retention and success goals, including high product adoption and high platform utilization, and own delivery of those goals. Increase product NPS from 50 to 80. Identify potential opportunities for upsell which increases the impact on campus.
Thought Partnership: Be a strategic “voice of the customer” thought-partner for internal teams (product, marketing, sales) to recognize potential improvements for the company’s product and partnership experience.
Partner Training: Get high NPS and adoption from training across diverse roles (advisors, registrar). Creating training courses and educational materials.
100% Renewals: Own renewals for your partners end-to-end.
Skills and Experiences
Enterprise Partner Success: Seamlessly navigate multi-stakeholder environments, forging connections at all levels within partner and internal organizations, to realize and drive long-term success
Customer Empathy: Deep empathy for stakeholders and motivated to make them achieve their goals
Persuasion & Influence: Articulate ideas persuasively. Influence and inspire action or decision-making. Use compelling arguments and evidence
Deal with Legacy Space: Know how to get things done in bureaucratic, slow organizations like government, finance, healthcare and higher ed. Understand the politics going on behind the scenes in a large institution
Problem Solving: Proactively identify, share, and mitigate/neutralize risks - both internally and externally. Exercise creativity to figure things out in a scrappy environment to keep projects on track
Data Analysis & Reporting: Analyze data and effectively translate into ROI realization. Comfortable with CSV files and Excel
Training: Train diverse stakeholders on a complex product (enterprise B2B SaaS)
Documentation & Communication: Write succinct notes and share updates with relevant stakeholders
Focus on Impact, not Progress: Not task-oriented but goal-oriented
Operationally Excellent: Manage your caseload of 25 partners effectively
Comfort with Commercial: You don't shy away from up-sell or renewal conversations (commercial conversations) with partners
Collaborative Player: You collaborate with sales, product, and marketing teams independently
Grit: You have a "get things done, no matter what" attitude - no internal or external excuses
Culture-fit: You're a natural fit for the company's values as indicated on their website
Passion for this role!
Why Join?
Be part of the customer-centric team that's addressing the core issues in higher ed via an expandable platform — one that’s overwhelmingly loved by students and valued by administrators
The opportunity to join at the ground level of a promising and developing organization, and build/lead a team critically responsible for its growth
Work and learn from some of the most prominent thought leaders in higher ed and SaaS
Be part of a culture where ownership, new ideas, and creativity are celebrated
Generous stock options in a Series A stage startup
Flexible, outcome-based culture
Medical, dental, vision, and life insurance
401K and commuter benefits
Annual international retreats in some of the most beautiful cities and towns
Salary: $80,000 - $140,000, plus equity
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Email Alert for Enterprise Customer Success Manager jobs in Little Ferry, NJ, United States
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