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Zencity
New York, NY, United States
Zencity is a mission-driven startup re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works w
Job Source: ZencitySimon Data
New York, NY, United States
About Us Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We're scrappy problem solvers who believe
Job Source: Simon DataOffered.ai
Little Ferry, NJ, United States
Offered.ai is helping Zencity find great candidates. Click the 'Apply' button to submit your application and learn more about Zencity and the role. Job Description Zencity is a mission-driven startup re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey
Job Source: Offered.aiSwooped
Little Ferry, NJ, United States
About the Role: our client puts companies in the driver’s seat of the modern customer journey by helping them tap into the product usage trends, social intent, and community conversations that fuel growth. Why Our client needs you: Our client's customers are the heartbeat of its business, and it’s searching for a Customer Success Manager, Enterpris
Job Source: SwoopedSimon Data
New York, NY, United States
About Us Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe i
Job Source: Simon DataSwooped
Little Ferry, NJ, United States
About Our Client Our client is a SaaS platform designed to help students complete their degree and achieve career success. The platform provides a user-friendly experience that helps students plan ahead and manage their progress, while also providing advisors and administrators with valuable data to allocate resources. By joining the team, you can
Job Source: SwoopedZencity
, NY, United States
Zencity is a mission-driven startup re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works w
Job Source: ZencityReCharge
Little Ferry, NJ, United States
Who We Are In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy. Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Rechar
Job Source: ReChargeNew York, NY, United States
Who We Are
Stensul dramatically reduces marketing creation time - by up to 90% - so teams can better focus on improving marketing performance. Stensul makes this possible by streamlining the collaboration process and simplifying marketing asset creation for all marketers so they can create high-performing campaigns that drive stronger results. Stensul integrates with all leading ESPs/MAPs, workflow platforms, image digital asset management platforms, live content, link tracking, and messaging platforms. Top brands that trust Stensul to solve their most demanding marketing creation problems include BlackRock, BMW, Cisco, Demandbase, Equifax, Greenhouse, Siemens, Thomson Reuters, and Yahoo.
What You'll Do
You will be managing client relationships once a deal is closed, and helping in the final stages of closing new clients as well. Since you will be in charge of making sure customers are successful, you will quarterback the client's ideas and feedback internally across every group, drive adoption through ongoing enablement and support, and help discover new ways to enhance their email programs using our platform.
You will own a territory of 15-20 larger, more complex customers and be primarily measured by both retention and growth targets for your book of business.
At Stensul, our top priority is maintaining a people-first, diverse, and inclusive culture. We look for people that live by our core values - Garra, Learning Agile, Above & Beyond, and Team Players. We're committed to investing in your growth through mentorship, coaching, and meaningful professional development. If you thrive in a fast-paced environment and are eager to take ownership of a large, revenue-generating area of the business, we want to hear from you!
Specific responsibilities will include:
Deliver value and customer satisfaction through all stages of the customer lifecycle from onboarding through growth and renewal
Manage, navigate, and network within large, complex Enterprise accounts
Communicate the value story of Stensul from C-level executives to end users
Help customers define, achieve, and exceed KPIs based on their business needs and desired outcomes with the Stensul platform
Work with customers to identify growth opportunities to expand Stensul's footprint within their organizations
Identify risks or barriers to success and proactively put together an action plan to de-risk
Monitor adoption trends, share best practices, and work with customers to optimize their usage of Stensul
Help the CS team become even more efficient by driving internal initiatives to improve our growing team
Present effective business reviews to customers and their executive teams
Be the voice of the customer within Stensul, collaborating with our Product and Marketing teams to improve the customer experience
Who You Are
6+ years of relevant work experience in customer success, account management, or sales at a SaaS company
Passion for customer success, and ability to put the customer first
Experience working in an account team environment
Strong experience in a customer-facing role, advising C-level executives
Understanding of the digital marketing ecosystem, preferably focused on email technology and key best practices and trends in email marketing
Experience in owning and growing a book of business by navigating large, complex enterprise organizations with a proven track record of consistently hitting retention targets
Commercial experience closing deals and negotiating customer agreements
Demonstrated analytical, relationship-building, communication, and strategic problem-solving skills
What We Offer
Competitive compensation package that includes equity
Excellent medical, dental, and vision coverage for you and your dependents
401(k), life insurance, commuter benefits, and parental leave plans
Flexible time off policy to balance your work and life in the way that suits you best
We are a growing company, so as we grow, YOU will grow!
Stensul is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce.
Stensul does not work with agencies and is not responsible for any fees associated with unsolicited third-party submissions.
The compensation range being offered for this role is a base plus variable incentive structure with on-target earnings between $155,000-165,000. Please note that Stensul's compensation philosophy is based on a geographical market approach, and the salary range listed relates specifically to roles located in New York. Stensul's compensation and career growth philosophy focuses on impact in the role, and starting salaries may vary for different individuals in the same role based the competencies and level demonstrated in the interview process.
Email Alert for Enterprise Customer Success Manager jobs in New York, NY, United States
ⓘ There was an unexpected error processing your request.
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