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Zencity
New York, NY, United States
Zencity is a mission-driven startup re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works w
Job Source: ZencitySimon Data
New York, NY, United States
About Us Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We're scrappy problem solvers who believe
Job Source: Simon DataOffered.ai
Little Ferry, NJ, United States
Offered.ai is helping Zencity find great candidates. Click the 'Apply' button to submit your application and learn more about Zencity and the role. Job Description Zencity is a mission-driven startup re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey
Job Source: Offered.aiPathstream
New York, NY, United States
Location: NYC Hybrid Preferred, United States Remote considered Company Description: Pathstream was founded on the premise that substantial unrealized economic & human potential exists within each organization's frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tec
Job Source: PathstreamPersefoni
Little Ferry, NJ, United States
Click the 'Apply' button to learn more about Persefoni and the role. Then, you can choose to apply directly with Persefoni or use AI to assist your application powered by Offered. Customer Success Manager Company Introduction Our mission is to enable every organization to be climate conscious and positive with the world’s best climate software and
Job Source: PersefoniSamsara
Little Ferry, NJ, United States
Who We Are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the
Job Source: SamsaraAtlan
Little Ferry, NJ, United States
At Atlan, one of our core values is putting the problem first and solution second. That’s why our folks in the Business Team come to work every morning with the intent of helping as many people as they can. Even if this means telling them that we’re not the right fit for them. As part of our Business Team, you’ll be our eyes and ears on the ground—
Job Source: AtlanSkilljar
, ID, United States
Skilljar is seeking a Customer Success Manager, Enterprise, to join our growing CS team! The Customer Success team at Skilljar strives to create the best customer experience possible. We go above and beyond to help our customers achieve their key business outcomes. In this role, you will use your exceptional customer success skills to cultivate pos
Job Source: SkilljarLittle Ferry, NJ, United States
Who We Are
In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.
Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and customizable bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 90 million subscribers, including brands such as Blueland, Hello Bello, CrunchLabs, Verve Coffee Roasters, and BobbieRecharge doesnt just help you sell products, we help build buyer routines that last.
Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.
Overview
We're looking for a Manager to join our Customer Success team! This person will nurture and lead a team of experienced Sr Customer Success Managers, scaling across our Top-tier Enterprise Merchants. Crucial to the success of our business, the Manager of Enterprise Accounts must have a mind to design as developing and leading customer strategy is key to success in this role. The Manager of Enterprise will be the aggregate voice of the customer and point of contact for complex, unique, and premier brands.
What you will do
Design and develop a strategy to retain and grow the top-end of our merchant base
Architect optimization plans alongside a team of experienced Sr Customer Success Managers
Propose, own and direct team-wide initiatives that directly impact the success of Customer Success
Track, measure and improve meaningful KPIs tied directly to OKRs based on team performance
Mobilize your team to deliver best in class experiences to their book of business.
Train and develop Sr Customer Success team members to build on existing knowledge and collaborate on solutions across all of Enterprise
Communicate clearly and succinctly to customers and stakeholders on Account Reporting: inclusive of Risk + Churn, Net Revenue Retention, Contract Coverage.
Collaborate with connected teams to execute tactical implementation of cross-functional strategy.
Craft and report merchant revenue, brand experience, product feedback, and more internally at Recharge. Champion your merchant portfolios needs on an aggregate.
Act as an internal advocate for our merchants by collaborating cross-functionally to voice their critical business needs and key results
What Youll Bring
3-5 years of proven success in people management
Experience working with Enterprise brands and portfolios exceeding $20M in ARR
Grit and a strong-desire to achieve business results
A desire to iterate and continuously learn and grow
5+ years of SaaS experience, ideally in Account Management or Customer Success
Strong leadership to enable, coach, and drive team members to action
A deep understanding of customer success best practices, particularly centered around growth and retention
Organized with Project Management Experience; properly orchestrate merchant needs internally & externally on the aggregate
E-commerce industry, tech-stack and knowledge of subscriptions
Experience with spearheading large scale initiatives that impact multiple teams
Expertise dealing with unexpected issues with out-of-the-box solutions
Established techniques in working with cross-functional peers to achieve company-wide objectives
Ability to work remotely and desire to make an impact at a high growth company
Bachelor's degree or equivalent experience desired
Recharge | Instagram | Twitter | Facebook
Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
T ransparency in Coverage
This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.
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Email Alert for Manager of Enterprise, Customer Success jobs in Little Ferry, NJ, United States
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