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Hex
San Francisco, CA, United States
Hex is changing the way people work with data. Our platform makes analytics workflows more powerful, collaborative, and shareable. Hex solves key pain points with today's data and analytics tooling, and is loved by thousands of users all over the world for the beautiful UI, new superpowers, and boundless flexibility. We are a tight-knit crew of eng
Job Source: HexRetool Inc.
San Francisco, CA, United States
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly inv
Job Source: Retool Inc.Retool, Inc.
San Francisco, CA, United States
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly inv
Job Source: Retool, Inc.Stitch Fix Inc.
San Francisco, CA, United States
Were a team of bright, kind, goal-oriented individuals who care deeply about achieving great things. We know our individual strengths, but believe that were strongest together. Our company is transforming the retail experience as we know itand we need your big ideas. We just might be the perfect fit. Justin Myles at OneTrust helped us override the
Job Source: Stitch Fix Inc.gigsbiz.com
San Francisco, CA, United States
Use your extensive knowledge of JavaScript, HTML, and CSS to improve our web client, a complex in-browser application relied upon by millions of users every day. You will work with real-time data streams, engineer for performance across browsers, and delight people by making the best software we can imagine. You will collaborate closely with Produc
Job Source: gigsbiz.comFrontApp Inc.
San Francisco, CA, United States
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers
Job Source: FrontApp Inc.FrontApp, Inc.
San Francisco, CA, United States
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can cen
Job Source: FrontApp, Inc.Retool Inc.
San Francisco, CA, United States
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly inv
Job Source: Retool Inc.San Francisco, CA, United States
About the Role
We are looking for a Product Expert to provide exceptional technical support to our customers.
As a Product Expert at Omni, you will use your knowledge of data analytics and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer internally. You will provide personal attention and advocate for customers' needs while serving as their first line of help.
We take pride in providing stellar, high-touch technical support throughout the customer lifecycle, and the Product Expert is the face and heart of the customer experience!
You will:
Become a deep expert in the Omni product & best practices
Assist Omni's customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product
Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked
Stay up to date on the latest product improvements & roadmap
Give voice to customer needs in internal discussions with Product and Engineering.
Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience
Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product.
Surface feature requests and reproduce and report bugs reported by Omni users
Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service.
Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful.
About you Love learning and problem solving; enthusiastic about helping and teaching others
Strong communication skills, both written and oral
Desire to work directly with customers on a daily basis
Passionate about working with and talking about data
Strong SQL skills; knowledge of SQL for analytics
1+ years experience in data analytics and/or business intelligence preferred
This role is based in our San Francisco headquarters, and allows for a hybrid schedule with 3 days/week in office.
Why Join Us Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data
Health, dental, and vision insurance
401(k) Plan
Unlimited PTO
Email Alert for Product Expert, Customer Support (San Francisco, CA) jobs in San Francisco, CA, United States
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