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Omni Analytics, Inc.
San Francisco, CA, United States
About the Role We are looking for a Product Expert to provide exceptional technical support to our customers. As a Product Expert at Omni, you will use your knowledge of data analytics and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of th
Job Source: Omni Analytics, Inc.Retool Inc.
San Francisco, CA, United States
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly inv
Job Source: Retool Inc.FrontApp Inc.
San Francisco, CA, United States
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers
Job Source: FrontApp Inc.Bolt Financial Inc
San Francisco, CA, United States
**Director of Product - Shopper** San Francisco, CA / Product / Full-time We are witnessing a massive shift in consumer behavior from offline to online. With it, there is a need for technologies that enable online businesses to thrive. Bolt is at the center of this universe working on the next generation of ecommerce, having created a best-in-clas
Job Source: Bolt Financial IncRetool Inc.
San Francisco, CA, United States
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly inv
Job Source: Retool Inc.FrontApp, Inc.
San Francisco, CA, United States
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can cen
Job Source: FrontApp, Inc.FrontApp Inc.
San Francisco, CA, United States
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers
Job Source: FrontApp Inc.FrontApp, Inc.
San Francisco, CA, United States
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can cen
Job Source: FrontApp, Inc.San Francisco, CA, United States
Hex is changing the way people work with data. Our platform makes analytics workflows more powerful, collaborative, and shareable. Hex solves key pain points with today's data and analytics tooling, and is loved by thousands of users all over the world for the beautiful UI, new superpowers, and boundless flexibility.
We are a tight-knit crew of engineers, designers, and data aficionados. Our roadmap is full of big ideas and little details, and we would love your help bringing them to life.
Hex has raised over $100m from great VCs and angels, giving us many years of runway and the ability to pay competitive salaries, offer great benefits, and provide meaningful equity.
Hex is growing fast; we are hiring a Product Expert to nurture and support customers to make them successful with Hex.
Our focus is on building a valuable product that users love, and all your work will feed into that. Our users are "analytically technical" (think: Data Scientist or Analyst writing SQL and Python) and you will engage with them to answer their questions, teach them the inner workings of Hex, and synthesize their feedback. You'll also contribute to building the resources we'll need to quickly scale how we support our growing customer base.
As a Product Expert, you will lean heavily into both your analytics expertise as well as your ability to build deep user empathy to support customers as they use Hex. You will work closely with Sales, Product, and Customer team members to understand our users, speak to Hex's unique capabilities, and provide insight into the things our users need and want most in an analytics data platform. This is not your typical monotonous Support role - you’ll be deep in the technical weeds helping users, hunting down (and squashing!) bugs, and getting creative with how to use Hex to solve complex user workflows.
About you: You will help ensure customers are successful by serving as a primary contact for technical questions and use case development throughout the user lifecycle.
Provide excellent customer support experience (via live chat, email, and Slack) by combining deep user empathy, thoughtful insights, and helpful responses to user questions.
Develop an understanding of the needs of the different types of Hex users and learn how to both apply that knowledge and anticipate their future questions.
Beyond point-to-point work, you will develop technical content to help users get and stay successful with Hex, including demo projects, documentation, and videos.
Help us continue to build a product our users love by identifying product weaknesses and common pain points, providing feedback and suggestions to the Product team
Who you might be: You might be a fit for this role if you have:
2+ years experience as a working data scientist, analyst, or analytics engineer, using SQL & Python
Beyond-the-basics experience with Data Science tooling and workflows, including Python, Jupyter notebooks, SQL, and BI tools.
Developed analytical thinking ability to effectively troubleshoot complex problems
A strong track record of talking to customers - from IC users to senior stakeholders - and solving their problems.
You're an excellent communicator, who builds empathy, shares feedback, and grows successful relationships with internal and external stakeholders.
A high rate of learning, natural curiosity, and eagerness to debate opinions to find truth.
A passion for team work, and willingness to be patient, provide honest feedback, and help us build an awesome company culture.
Based in the Bay Area
Experience in a user-facing technical capacity - maybe you’ve been a data consultant or a Customer Engineer
Familiarity with the contemporary data stack across ETL, storage, BI, ML, and everything between, with a demonstrated ability to stay up to date with new developments.
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Email Alert for Product Expert San Francisco, CA jobs in San Francisco, CA, United States
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