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Scale AI, Inc.
San Francisco, CA, United States
Scale is looking to grow our IT team! We are looking for someone who is excited by the opportunity to be part of a fast paced environment that pushes you to learn while doing. This role needs to be great with people and strongly focused on learning and executing. You will need to be comfortable working independently as well as collaborating with a
Job Source: Scale AI, Inc.Stitch Fix Inc.
San Francisco, CA, United States
Were a team of bright, kind, goal-oriented individuals who care deeply about achieving great things. We know our individual strengths, but believe that were strongest together. Our company is transforming the retail experience as we know itand we need your big ideas. We just might be the perfect fit. Justin Myles at OneTrust helped us override the
Job Source: Stitch Fix Inc.Hearth
San Francisco, CA, United States
At Hearth AI, our mission is to radically expand our capacity to stay connected with our people.We want to empower teams to discover more mutuality and create more matches.Founded in 2022, we're building a new relationship management platformpowered by AI that fundamentally rethinks the modern network. We're a small team of builders and artists bas
Job Source: HearthRetool Inc.
San Francisco, CA, United States
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly inv
Job Source: Retool Inc.Retool Inc.
San Francisco, CA, United States
Nearly every company in the world runs on custom business software: Gartner estimates that up to 50% of all code is written for internal usage. This is the operational software for refunding orders, underwriting loans, moderating content, managing marketplaces, rolling out new features, onboarding employees, analyzing transactions, providing custom
Job Source: Retool Inc.Retool, Inc.
San Francisco, CA, United States
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly inv
Job Source: Retool, Inc.Retool Inc.
San Francisco, CA, United States
WHY WE'RE LOOKING FOR YOU Retool started as a way to address obstacles with internal tools and has grown into a company that solves internal tooling for thousands of companies (big and small). We’ve done a lot with a little–we have a growing engineering team and a laundry list of features and foundational improvements we want to tackle. To continue
Job Source: Retool Inc.Hearth
San Francisco, CA, United States
At Hearth AI, our mission is to radically expand our capacity to stay connected with our people.We want to empower teams to discover more mutuality and create more matches.Founded in 2022, we're building a new relationship management platformpowered by AI that fundamentally rethinks the modern network. We're a small team of builders and artists bas
Job Source: HearthSan Francisco, CA, United States
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.
Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!
WHY WE'RE LOOKING FOR YOU: As Retool continues to evolve and our customer base expands, we have more questions, feedback, and tickets coming in than ever before from developers using Retool across the globe. As we continue to grow, we’re adding customer-centric Support Engineers to help our US customers build the systems and tools they need to run their businesses.
WHO YOU'LL WORK WITH: You will work closely with a team of skilled Support Engineers to diagnose, troubleshoot, and solve customer problems. You’ll be collaborating with EPD (Engineering, Product, & Design) and our Go-To-Market teams along the way, in order to provide a world-class customer experience to some of the biggest brands in the world.
IN THIS ROLE, YOU WILL: Work with our Enterprise users daily via email, Slack, and Zoom
Troubleshoot new bugs and formalize bug reports
Collaborate closely with engineering teams to address complex problems.
Represent customers internally and advocate for key issues
Explore our codebase, logs, and test instances to debug difficult problems
Teach Retool users best practices around performance and development workflows
Foster a culture of inclusiveness, empathy, and continuous improvement, encouraging innovation and efficiency in technical support processes.
THE SKILLSET YOU'LL BRING: 2-4 years of experience working in technical and customer-facing roles
A broad technical background and enjoy learning new technologies
Beginner understanding of platform technologies such as AWS, Docker, Kubernetes, and Azure, or a propensity to learn
Experience supporting a SQL or NoSQL database management system
Ability to communicate effectively through writing and virtually
Ability to think on your feet and come up with creative solutions to non-obvious problems
Ability to empathize with customer challenges and enjoy problem-solving
Bonus points if you know React and can fix minor bugs in our codebase
$108,200 — $145,200 USD
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.
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Email Alert for Support Engineer San Francisco, CA jobs in San Francisco, CA, United States
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