Product Lead - Core Product San Francisco, CA

San Francisco, CA, United States

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023 , #4 on Fortune’s Best Workplaces in the Bay Area , Inc. Magazine's 2022 Best Workplaces list , Forbes Best Startup Employers 2022 List , and Best workplaces for Millennials 2022 list .

As a Product Lead, you will be responsible for driving the strategic vision, development, and execution of products within our organization. This is a player coach role with management opportunity. You will collaborate closely with cross-functional teams including engineering, design, marketing, and sales to deliver innovative solutions that meet customer needs and drive business growth.

What you'll do:

Strategic leadership: Develop and articulate a clear product strategy aligned with the company's overall goals and objectives.

Customer advocacy: Gather customer feedback and market insights to drive product enhancements and inform future roadmap decisions.

Team leadership & development: Manage and mentor product managers, setting a high bar and providing guidance, feedback, and support to foster their professional growth. Promote a culture of collaboration, innovation, and accountability within the product team.

Product development & execution: work closely with cross-functional teams to define product requirements, establish timelines, and ensure timely delivery of high-quality products. Monitor key performance metrics and customer feedback to iterate on existing products and drive continuous improvement.

Collaboration & communication: Build strong relationships with key stakeholders across the organization, including executives, engineering teams, sales, marketing, and customer support. Communicate product updates, milestones, and challenges effectively to ensure alignment and support from all stakeholders. Collaborate with sales and marketing teams to develop go-to-market strategies, positioning, and messaging for product launches.

What skills & experience do you need?

Proven experience (8+ years) in product management, with a track record of successfully launching and managing products in a fast-paced environment.

Strong leadership skills with the ability to inspire and motivate cross-functional teams.Prior experience in a managerial role is a plus.

Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.

Strategic thinker with a data-driven approach to decision-making.

This is a hybrid role, expected to be in our San Francisco office on Tuesdays and Thursdays.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

The SF base salary range for this full-time position is $172,090 - $225,000 USD. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market based approach to pay. In addition to cash compensation (which includes base salary and, where applicable, may include commissions or overtime pay), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our Recruiting Team for additional information.

What we offer

Competitive salary

Equity (we are post-series D & backed by some of the best VCs in the US)

Private health insurance, including plan options at no cost to employees

Focus Fridays - learn more here !

Flexibility to work from home 3 days/week (unless posted as a full-remote role)

Mental health support with Workplace Options

Family planning support with Maven

$100 per month Lifestyle Stipend to spend on fitness and other activities

Wellness Days - Fronteers get an additional day off on months with no holidays

Winter Break - Our offices are closedfrom Christmas to New Year's Day!

Frontprovidesequal employmentopportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice .

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