Call Center Representative
Dallas
Job Description Job Description About us:
At Curate Corp Voice, we redefine excellence in the world of customer engagement. As a leading call center, we take pride in delivering exceptional communication solutions tailored to meet the unique needs of your business. With a commitment to excellence and a passion for customer satisfaction, we strive to be your trusted partner in elevating your brand's interaction with clients.
Job Title: Call Center Representative
Location: Dallas, TX
Company: Curte Corp Voice
Job Description: We are seeking a dedicated and enthusiastic Call Center Representative to join our team. The ideal candidate should possess excellent communication skills, a friendly demeanor, and a passion for assisting customers. As a Call Center Representative, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing exceptional customer service over the phone.
Responsibilities:
Answer incoming calls and respond to customer inquiries promptly and professionally.
Provide information about products, services, and promotions.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain a high level of product and service knowledge to effectively address customer concerns.
Accurately input and update customer information in the database.
Adhere to company policies and procedures at all times.
Strive to meet or exceed quality and performance targets.
Requirements:
High school diploma or equivalent.
Excellent verbal and written communication skills.
Ability to remain calm and professional under pressure.
Strong problem-solving skills and attention to detail.
Proficiency in using computers and navigating multiple software applications simultaneously.
Flexibility to work varying shifts, including evenings, weekends, and holidays.
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