Medical Office Front Desk Representative
Arlington, TX, United States
Job Description
Love Family Healthcare, PLLC, is seeking a Medical Office Front Desk Representative for our Arlington location. The Medical Office Front Desk Representative will assist with patient registrations, schedule and confirm appointments and insurance information. The Medical Office Front Desk Representative will also receive and direct phone calls, accept payments for physician services, and greet patients and other visitors.
Job functions
Respond to routine inquiries concerning practice services, hours of operations, and general questions regarding the practice
Receive and direct phone calls
Assist with patient registration duties by collecting and verifying insurance cards and photocopying/scanning appropriate documentation
Verify patient identity and demographics and enter changes into practice management system
Direct patient to appropriate waiting area
Schedule, confirm, and verify patient appointments
Arrange follow-up visits and referral appointments
Verify patient insurance information
Receive, sort, and distribute mail to the appropriate department
Scan patient documents involving insurance information into the EMR system
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Provide clerical support to other departments
Collaborate and work as a team with other departments
Perform other duties as requested