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Medical Office Front Desk Representative

Arlington, TX, United States

Job Description

Love Family Healthcare, PLLC, is seeking a Medical Office Front Desk Representative for our Arlington location. The Medical Office Front Desk Representative will assist with patient registrations, schedule and confirm appointments and insurance information. The Medical Office Front Desk Representative will also receive and direct phone calls, accept payments for physician services, and greet patients and other visitors.

Job functions

Respond to routine inquiries concerning practice services, hours of operations, and general questions regarding the practice

Receive and direct phone calls

Assist with patient registration duties by collecting and verifying insurance cards and photocopying/scanning appropriate documentation

Verify patient identity and demographics and enter changes into practice management system

Direct patient to appropriate waiting area

Schedule, confirm, and verify patient appointments

Arrange follow-up visits and referral appointments

Verify patient insurance information

Receive, sort, and distribute mail to the appropriate department

Scan patient documents involving insurance information into the EMR system

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Provide clerical support to other departments

Collaborate and work as a team with other departments

Perform other duties as requested

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