Concierge Team Manager

Whittier, CA, United States

**Concierge Team Manager**

at Shift Whittier, Ca. ****About SHIFT****

We believe car buying should be fun, fair, and accessible to everyone. Weve set out to transform an industry, using technology to bring transparency and convenience to the car buying process.

And we arent stopping there. We seek to bring that same openness and simplicity to car ownership too, with payments, maintenance, and insurance in one easy app. At SHIFT, were building the tools that empower people to buy, own, and sell the cars that make life go. Weve recently entered the public markets (Nasdaq: SFT) and are experiencing rapid growth. This is a great opportunity to join a hyper growth company changing an industry!

The Concierge Team Lead is part of our dynamic field operations team and is tasked with a variety of mission critical responsibilities:

* Hiring, managing, and training the local Concierge team and Assistant Team Managers

* Working with the product and engineering team to build and improve our current technology

**What youll do:**

* Youre looking for a solid opportunity to gain sales, management, and customer service experience in an exciting and innovative start-up environment

* Youre a self-starter with a great attitude who enjoys solving problems that we havent encountered before

* You take ownership of your role and demonstrate your value in actions, not words

* You can think on your feet. You enjoy learning new things and can learn them quickly; change excites you

* You communicate clearly and you listen carefully. You can explain just about anything to anyone, and youre capable of successfully providing information in person, through writing and on the phone.

* You love making a positive impact by leading and mentoring a growing team of Concierge

**What were looking for:**

* 2+ years of operations and people management experience

* 3+ years of customer service experience

* Interest in customer service and connecting with people

* Self-motivated, flexible, team-oriented and mature under pressure

* Eagerness and desire to take on new responsibilities

* Detail-oriented, trustworthy, personable, and articulate

* Savvy individual with a sharp eye for detail

* Quickly to react to tough situations in a fast-paced operational environment

* You have a flexible schedule and are open to working nights and weekends

* Valid driver's license and a clean driving record

* Ability to drive a stick shift is strongly preferred

* Some college is a plus, but not required

**Who We Are**

At Shift, were all about growth - which means people who are eager to grow, who are ready to roll up their sleeves and learn new things. We were founded by a scrappy group of visionaries who were by no means car experts - so we dont expect you to be one, either! Well take the open-minded go-getter over the pure subject matter expert any day. In that spirit, we also care about building a diverse and inclusive workplace and company. To put it simply, cars are meant for everyone, so we believe our company should be, too. We never discriminate against any candidate on the basis of gender, sexual orientation, gender identity, age, race, ethnicity, religion, color, national origin, marital status, veteran status or disability status. We welcome and encourage people of all backgrounds and walks of life to apply, even if youre unsure if you meet all the requirements. (Even if this particular role isnt the right fit, chances are we will have the right one soon!)

**Shift is an Equal Employment Opportunity Employer**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Location (City) * **U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Shift are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

* Autism

* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

* Blind or low vision

* Cancer

* Cardio

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