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AvantStay, Inc.
, CA, United States
**Concierge Experience Specialist** Remote / Customer Experience / Full-time **Who we are...** AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion doll
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Job Summary: Ruggable is seeking a dynamic Senior Manager to support our Customer Experience Strategy. This role will be a key leader of our growing Customer Experience team, expected to act as an effective advocate for our customers across the business, driven by deep customer understanding and empathy. We are seeking someone who can define and l
Job Source: Ruggable group, CA, United States
**Senior Manager, Concierge & Experiences**
Remote / Customer Experience / Full-time **Who we are...** AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.
**What we are looking for** A highly organized and motivated Senior Sales & Operations Manager to oversee our Concierge operations in the multiple markets, ensure profitability, control costs and quality standards to total guest satisfaction. This person will be responsible for leading a team of in-market Concierge managers and work in tandem with our in-market Field Operations team to provide a seamless stay. The ideal candidate is passionate about providing exceptional customer service and memorable guest experiences and has strong sales & operations management skills. + Manage all aspects of Concierge sales, service and operations for multiple markets; responsible for planning department goals and directing team members to achieve results.
+ Oversee and develop Concierge team members, including providing ongoing training, coaching and performance management.
+ Create and implement up-selling techniques to promote services and facilities to maximize revenue.
+ Monitor and analyze guest service and satisfaction ratings and address issues accordingly.
+ Identify process improvement opportunities to ensure smooth operations for both internal and external stakeholders.
+ Hire, train and coach a team to drive performance in your assigned markets.
+ Create and analyze department KPIs and create summary reports to leadership
+ Partner directly with Head of Concierge to create standard operating procedures, playbooks, guidelines, training and other high value assets to enable department wide success
+ Act as the main point of contact for both existing vendors; actively seek out new vendor relationships and partnerships to enhance the guest experience.
+ Anticipate the needs of our guests and seek creative ways to exceed expectations.
+ Other responsibilities as necessary
+ Bachelors Degree
+ 3+ years of experience in a Concierge or Guest-facing role
+ 3+ years in Sales management, sales operations or operations management
+ Proven success coaching, managing and leading a team; experience developing and implementing training programs a plus
+ Experience in the hospitality industry required
+ Ability to work in a fast-paced, often ambiguous environment; experience in a start-up environment a plus
+ Exceptional written and verbal communication skills
+ Passionate about providing exceptional customer service and memorable guest experiences
+ Excellent organizational skills; highly-detail oriented
**Perks + Benefits...**
+ Salary: $75,000 - $90,000 DOE + bonus + equity
+ Medical, Dental, and Vision Insurance (no waiting period to enroll)
+ Unlimited Paid Time Off
+ Complimentary and discount stays at AvantStay properties
+ Quarterly Mental Health Days
+ Team bonding and off-site events
**When you join AvantStay** Youll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but were about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.
**Equal Employment Opportunity...**We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
AvantStay, Inc. is a proud member of PledgeLA, an organization that believes that Los Angeles will become the most diverse and civically-engaged tech hub in the nation. Our members, tech companies and VC firms or accelerators based in Los Angeles, commit to increasing their level of community engagement and improving diversity, equity, and inclusion within their organization and investments.
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Email Alert for Senior Manager, Concierge & Experiences jobs in , CA, United States
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