Boutique Concierge Associate

Los Angeles, CA, United States

Boutique Concierge Associate - Los Angeles, CA Prestigious Ready to Wear and Bridal Designer, Monique Lhuillier, is seeking a Boutique Concierge Associate who will be responsible for providing exemplary service to our clients in all facets of communication at the Los Angeles Flagship. The ideal candidate will be able to personify the Monique Lhuillier spirit through a deep understanding and conveyance of brand values, culture, image and products.

The Boutique Concierge Associate will provide support to the Sales Team & Management. This position requires attention to detail, superior customer service and communication skills.

**QUALIFICATIONS:**

* Bachelors degree preferred

* 2 years of experience in Luxury Retail or Hospitality in a similar role

* Enjoy meeting and interacting with customers; demonstrates an energetic and positive attitude

* Strong understanding of client service needs and client priorities, exemplary customer service skills

* Ability to project an approachable and professional image in personal demeanor, appearance and manner

* Adheres to company policy and confidentiality- is a true ambassador for the brand with strong sense of responsibility- setting the standard

* Versatile and flexible; embraces change and is consistently able to develop and adapt to the needs of the business

* Driven to learn and grow, grasp new concepts quickly, prioritizes efficiently and is organized

* Must be warm, outgoing and well spoken

* Strong follow up, follow through and attention to detail needed.

* Team player, no task is too big or too small attitude

* Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable

* Ability to work in a client oriented fast-paced environment, handle multiple priorities and learn new procedures

* Required to work a flexible schedule based on business needs that includes evenings and weekends

* Ability to resolve issues promptly and efficiently and escalate issues to the appropriate boutique staff or management.

* Additional language fluency is a plus

* Ability to stand on the sales floor for long periods of a time is a must in the Flagship Boutique environment

**KEY AREAS OF RESPONSIBILITY:**

* Providing a warm & hospitable welcome of clients into the boutique

* Assisting with appointment check-in/out and scheduling of appointments

* Providing direction to and accurately recording foot traffic

* Understand and assist in the execution of store operations, policies and procedures

* In-depth understanding of Monique Lhuillier product offerings and knowledge of the product fully in order to convey the information to clients.

* Assisting in proper communication channels among team members

* Supporting proper floor coverage

**?LOCATION:**Los Angeles, CA

**Accessibility Statement****Compliance status** We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortiums (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the websites UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the websites HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.

If you wish to contact the websites owner please use the website's form

**Screen-reader and keyboard navigation** Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the websites functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Heres how our website covers some of the most important screen-reader requirements:

- **Screen-reader optimization:** we run a process that learns the websites components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.

Additionally, the background process scans all of the websites images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.

- **Keyboard navigation optimization:** The background process also adjusts the websites HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.

Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside.

Users can also use shortcuts such as M (menus), H (headings), F (forms), B (buttons), and G (graphics) to jump to specific elements.

**Disability profiles supported on our website**

* **Epilepsy Safe Profile:** this profile enables people with epilepsy to safely use the website by eliminating the risk of seizures resulting from flashing or blinking animations and risky color combinations.

* **Vision Impaired Profile:** this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.

* **Cognitive Disability Profile:** this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.

* **ADHD Friendly Profile**: this profile significantly reduces distractions and noise to help people with ADHD, and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.

* **Blind Users Profile (Screen-readers):** this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind users computer, and

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