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TEKsystems
Columbus
The Sr. Business Analyst will work with the client's business units who rely on their contact center (a team of agents that handle all incoming and outgoing customer communications via phone calls, email, live chats, etc.) - Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and
Job Source: TEKsystemsFamily Allergy & Asthma
Columbus, OH, United States
Job Type Full-time Description Position Summary: The Contact Center Team Lead is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of the manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned d
Job Source: Family Allergy & AsthmaShelby American, Inc.
Columbus, OH, United States
Description Position Summary: The Contact Center Team Lead is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of the manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates
Job Source: Shelby American, Inc.Navient
Columbus, OH, United States
Earnest’s mission is to make higher education accessible and affordable for everyone. We empower past, present, and soon-to-be students to maximize their financial futures through thoughtful guidance and impactful products. We build tools that help people feel in control of their financial future, including: Private student loans - low rates, peo
Job Source: NavientDe Novo Review Inc
Columbus, OH, United States
Leading and innovative plaintiff's trial law firm is looking for an experienced and charismatic Intake Specialist to join their operations call center team. The Intake Specialist must be experienced in client relations and must understand the key role that they play in being the first person that clients will speak with when calling in. They will b
Job Source: De Novo Review IncMeridianSoft
Lewis Center, OH, United States
(MeridianSoft, Inc. has openings in Lewis Center, OH) Business Analyst: Analyze business problems to implement and improve computer systems. Code, debug, and test programs. Use computer in analysis and solution of business problems, such as development of integrated production, inventory control, and cost analysis systems. Conduct studies pertainin
Job Source: MeridianSoftI Am Boundless
Worthington, OH, United States
Salary Full-Time/Part-Time Full-Time Shift First Location Remote Position Business Analyst - Analytics and Technology Category Information Technology Exempt/Non-Exempt Exempt Open Date 6/20/2024 Close Date 7/20/2024 Req Number INF-24-00005 Description Are you a Business Analyst who is passionate about people? Are you looking for a job
Job Source: I Am BoundlessProteam Solutions
Columbus, OH, United States
MUST BE LOCAL TO THE COLUMBUS, OH AREA AS THIS POSITION HAS A HYBRID WORK SCHEDULE. NOT 100% REMOTE The person in this role should be someone who is seeking and is excited by new challenges, and someone that is passionate about improving State government in the way IT and digital services are delivered. Responsibilities Responsibilities of the
Job Source: Proteam SolutionsColumbus, OH, United States
The Sr. Business Analyst will work with the client's business units who rely on their contact center (a team of agents that handle all incoming and outgoing customer communications via phone calls, email, live chats, etc.)
Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
Validate development matches the business expectations
Understand the upstream and downstream effects of the application functionality both from the business process perspective and technology.
Facilitate UAT with the Business Units.
Coordinate communication between different development disciplines, Contact Center, Java, Enterprise Data Warehouse and IT Operations.
Collaborate with other IT Teams and Business Units with an interest in the application updates made by the Workstream.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Email Alert for Contact Center Business Analyst jobs in Columbus, OH, United States
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