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TEKsystems
Columbus, OH, United States
The Sr. Business Analyst will work with the client's business units who rely on their contact center (a team of agents that handle all incoming and outgoing customer communications via phone calls, email, live chats, etc.) Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and
Job Source: TEKsystemsSedgwick
Columbus
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support
Job Source: SedgwickBMI Federal Credit Union
Dublin, OH, United States
About the Organization BMI Federal Credit Union (BMI FCU) offers competitive pay and benefits including holiday pay, paid time off (PTO), a matching 401(k) plan, a robust wellness program, professional development, opportunities to help our community, health insurance (for full-time employees), and more. If you enjoy working for a smaller company a
Job Source: BMI Federal Credit UnionShelby American, Inc.
Columbus, OH, United States
Description Position Summary: The Contact Center Team Lead is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of the manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates
Job Source: Shelby American, Inc.Navient
Columbus, OH, United States
Earnest’s mission is to make higher education accessible and affordable for everyone. We empower past, present, and soon-to-be students to maximize their financial futures through thoughtful guidance and impactful products. We build tools that help people feel in control of their financial future, including: Private student loans - low rates, peo
Job Source: NavientFamily Allergy & Asthma
Columbus, OH, United States
Job Type Full-time Description Position Summary: The Contact Center Team Lead is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of the manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned d
Job Source: Family Allergy & AsthmaFamily Allergy & Asthma
Columbus, OH, United States
Job Type Full-time Description Position Summary: The Contact Center Team Lead is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of the manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned d
Job Source: Family Allergy & AsthmaCBRE
Columbus
Business Systems Analyst Job ID 167051 Posted 21-Jun-2024 Service line GWS Segment Role type Full-time Areas of Interest Data & Analytics Location(s) Remote - US - Remote - US - United States of America About the role As a CBRE Business Systems Analyst, you will be responsible for handling all data maintained in CFIMS (Critical Facilities Informati
Job Source: CBREColumbus
The Sr. Business Analyst will work with the client's business units who rely on their contact center (a team of agents that handle all incoming and outgoing customer communications via phone calls, email, live chats, etc.)
- Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
- Validate development matches the business expectations
- Understand the upstream and downstream effects of the application functionality both from the business process perspective and technology.
- Facilitate UAT with the Business Units.
- Coordinate communication between different development disciplines, Contact Center, Java, Enterprise Data Warehouse and IT Operations.
- Collaborate with other IT Teams and Business Units with an interest in the application updates made by the Workstream.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Email Alert for Contact Center Business Analyst_ jobs in Columbus
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