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Blackkite
Boston, MA, United States
Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executi
Job Source: BlackkitePentera
Boston, MA, United States
Come Hack With Us! Join us on our mission of protecting organizations against the most advanced attackers in the world! Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a resul
Job Source: PenteraNasuni
Boston, MA, United States
Description Customer Success Manager Location: Boston Seaport Company: Nasuni On-site: 3 Days Onsite About Us: Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi
Job Source: NasuniBynder Inc.
Boston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies an
Job Source: Bynder Inc.Cleo
Boston, MA, United States
**Customer Success Manager** at Cleo (US) Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supp
Job Source: CleoApplied Systems
Woburn, MA, United States
Job Description Tarmika, a division of the worldwide leader in insurance technology, Applied Systems, Inc., is currently searching for a Customer Success Manager who will manage and create strong relationships with insurance agencies that are utilizing the Tarmika rating platform for quoting small commercial businesses. In this role, you will focu
Job Source: Applied SystemsJoinblink
Boston, MA, United States
NB: This is a East Coast Based Role - so the candidate should be based in the EST timezone, or willing to work flexibly in that timezone. 80%. That’s how many workers don’t have an office or desk. We interact with them every day: on the bus, in supermarkets, in the hospital. But when it comes to workplace technology, their needs have been largely i
Job Source: JoinblinkBiofourmis
Boston, MA, United States
Biofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects and analyzes patient data in real time and identifies shifts that require proactive interventions. This vital innovation provides people everywhere with connected access to hospital-level services, virtual provider networks for remo
Job Source: BiofourmisBoston, MA, United States
As a Customer Success Manager at Memfault, you will be responsible for the ongoing relationships with our customers to ensure we retain and grow their use of our platform and the corresponding recurring revenue. You will focus on revenue retention, driving product adoption, measuring success, and advocating for their needs. You have a bias for action and superb communication and organizational skills.
The Role Product Expertise: Know Memfault's web application and new features inside and out. Help new users get productive quickly and consistently.
Adoption & Engagement: Regularly review account metrics, recommend changes and improvements, and identify high-impact use cases with new departments (QA, Support, Product management). Build rapport with users and stakeholders, and achieve industry-leading NPS.
Measure Success: Own the metrics for determining account health, document and share the business value delivered by Memfault, and orchestrate QBRs integrating the wider Memfault team.
Strategic Growth: Become an expert in the customer’s product and software release processes. Develop a plan and implement it to expand our customers' use of the platform. Identify opportunities to supercharge retention and unlock upsells.
Advocacy: Escalate the need for additional Memfault resources, partner with and lead our Solutions Architects to exceed customer expectations, and provide feedback to the product team.
Why You May Be a Fit: Background in B2B SaaS
Multiple years working in Customer Success or a similar role
Analytical skills for analyzing, visualizing, and interpreting data
Excellent communication and relationship-building abilities
Even Better If You Have: Experience with developer tools or cloud infrastructure
Experience working with hardware companies
$130,000 - $175,000 a year We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages. Learn more about benefits and our company values - >
We want you (yes, you!) to apply
At Memfault, we believe in the power of diversity and the importance of fostering an inclusive environment where everyone feels valued and empowered. We hold the opinion that diversity is not just a goal, but a key driver of creativity, innovation, and growth. Our commitment to diversity and inclusion is embedded in our company culture and reflected in our policies and practices.
We are proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law.
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience!
About Memfault
Memfault is the first IoT reliability platform that empowers teams to build more robust devices at scale. Today hardware teams have little insight into how their products are performing and what issues are driving the majority of field failures; with Memfault, they can operate with the same speed and agility as software organizations. Companies like Lyft, Logitech, Bose, Whoop, and Verkada use Memfault's performance monitoring, device debugging, and OTA update capabilities to ship fast and build high-quality products. Memfault was founded by veterans of Pebble, Fitbit, and Oculus and is backed by Stripes, Uncork Capital, Partech, the 5G Innovation Lab, S28 Capital, and Y Combinator. Learn more about Careers at Memfault ->
Memfault recently closed a $24M Series B funding round announced on January 24, 2023. Learn more ->
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Email Alert for Customer Success Manager jobs in Boston, MA, United States
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