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Nasuni
Boston, MA, United States
Description Customer Success Manager Location: Boston Seaport Company: Nasuni On-site: 3 Days Onsite About Us: Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi
Job Source: NasuniBynder Inc.
Boston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies an
Job Source: Bynder Inc.Pentera
Boston, MA, United States
Come Hack With Us! Join us on our mission of protecting organizations against the most advanced attackers in the world! Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a resul
Job Source: PenteraBiofourmis
Boston, MA, United States
Biofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects and analyzes patient data in real time and identifies shifts that require proactive interventions. This vital innovation provides people everywhere with connected access to hospital-level services, virtual provider networks for remo
Job Source: BiofourmisBiofourmis
Needham Heights, MA, United States
Customer Success Manager (CSM) Biofourmis’ Digital Health solutions are deployed in partnership with world’s leading biotech, pharma and health systems that are pushing the innovation boundaries to improve outcomes. With our rapidly growing customer base and project portfolio, we are building a group of implementation and relationship management
Job Source: BiofourmisCleo
Boston, MA, United States
**Customer Success Manager** at Cleo (US) Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supp
Job Source: CleoBlink - The Employee App
Boston, MA, United States
Job Description Job Description NB: This is a East Coast Based Role - so the candidate should be based in the EST timezone, or willing to work flexibly in that timezone. 80%. That’s how many workers don’t have an office or desk. We interact with them every day: on the bus, in supermarkets, in the hospital. But when it comes to workplace techno
Job Source: Blink - The Employee AppBiofourmis
Boston, MA, United States
Biofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects and analyzes patient data in real time and identifies shifts that require proactive interventions. This vital innovation provides people everywhere with connected access to hospital-level services, virtual provider networks for remo
Job Source: BiofourmisBoston, MA, United States
Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executive involvement, and value selling. The right candidate will have the proper skills to develop a keen understanding of the customers' needs and challenges and help design solutions with lasting meaningful business impact. A complete understanding of the Cyber Security and Third-Party Risk industries is a plus.
Within the Customer Success department, the Customer Success Manager will report directly to the Director, Customer Success.
CORE RESPONSIBILITIES
Build strong relationships with economic buyers, business champions, and technical champions
Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty
Onboard new customers
Provide follow-up training to existing and new customers
Use and leverage CRM tools (e.g., Salesforce)
Use and leverage Customer Success tools (e.g., ChurnZero)
Identify and qualify expansion opportunities resulting in elevated relationships
Work with internal teams to resolve any technical issues and improve the product to meet customer demands
Develop a comprehensive understanding of customer health and status through regular customer dialogue and by monitoring health and adoption metrics
Analyze platform usage data and help devise strategies leveraging our software to increase platform engagement
Remain current on relevant industry and internal company products, pricing, markets, and developments
QUALIFICATIONS
Experience in SaaS platforms, preferably technical platforms
4+years of demonstrated progression within customer success roles, achieving customer satisfaction through keeping customer commitments, resolving customer issues, and exceeding expectations
Experience in CRM/CS tools
Strong communication and presentation skills
Excellent written and oral communication skills
Understanding of the Cyber Security space
Good technical aptitude
Proficient with MS Office
Must be detail-oriented, able to task-switch, meet deadlines and operate with minimal supervision
ABOUT BLACK KITE
As a thought leader in a space we're reinventing, Black Kite is paving the way in the cyber rating industry across the globe. At Black Kite, you'll find a disruptive, cutting-edge environment. It's a place where being proactive is rewarded, and each day is more innovative than the last. This drive permeates everything we do – from how we develop our products to engaging with our customers to how we get things done.
One of the best benefits of working with a groundbreaking company like Black Kite is the tremendous impact employees have on the overall product and business. Each person's work directly affects the outcome of the finalized product and the organization's success overall. We are securely backed by some of the savviest investors in the industry; therefore, you get the security of an established organization and, at the same time, get to experience the agility and autonomy of a smaller company.
Reasons You’ll Love Black Kite:
Competitive Salary
Company Stock Options
401k Options
Medical, Dental &Vision Coverage
Generous PTO& Holidays
Flexible work environment with Commuter Benefits
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Email Alert for Customer Success Manager jobs in Boston, MA, United States
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